Technical Specialist/Lab - Quality

About the role

The Technical Specialist performs activities related to the technical operations of the laboratory in the specific department assigned. They work in conjunction with the Supervisor for each shift within the department to achieve section specific goals and responsibilities.

Responsibilities

• Oversees troubleshooting and problem solving (equipment problems, QC issues, questionable results, etc.) with help from Pathologist.
• Makes appropriate corrective actions, including results review.
• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Ensures competency of all personnel by continuously evaluating and documenting performance.
• Assists in evaluating instrumentation and new procedures as appropriate.
• Serves as a primary contact for training, troubleshooting and instrument repair.
• Monitors punctuality and timeliness of employee arrival, breaks and meal times to ensure testing areas are covered appropriately.
• Assists in monitoring section and personnel compliance with fire, safety, infection control and other hospital regulations and practices according to policies and procedures.
• Trains and teaches theory and practical applications to newly hired personnel in orientation.
• Assists in teaching continuing education courses.
• Reviews professional journals, attends workshops, seminars and lectures to remain current in technical knowledge, instrumentation, techniques, regulatory requirements and procedures.
• Answers customer inquiries about test results, methodology, specificity, sensitivity, and interpretation.
• Investigates customer complaints and initiates corrective actions when appropriate.
• Promotes a culture of teamwork, engagement, and team member and patient safety.
• Participates and/or assists in teaching continuing education courses.

Qualifications

• Minimum education is a baccalaureate degree or equivalent in medical laboratory science or biological science with certification as a Medical Laboratory Scientist, Medical Technologist or Clinical Laboratory Scientist by one of the nationally recognized certification agencies American Society of Clinical Pathologists (ASCP) preferred; the American Medical Technologist (AMT) acceptable.
• A minimum of three (3) years of certified laboratory experience is required; experience in laboratory quality management preferred.
• Ability to read, write legibly, speak, and comprehend English.