Technical Specialist Donor

Responsibilities

• Understands and performs to all applicable regulatory and compliance requirements.
• Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
• Ensures customer issues with a potential negative impact are resolved and the leader is informed.
• Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.
• Trains team members in all aspects of the role.
• Performs Team Lead duties as needed.
• Prepares collection site and performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits.
• Performs donor screening (collects donor histories) and mini-physical.
• Performs phlebotomy, including automation (Alyx and / or Trima).
• Prepares and packs units for transport.
• Subject matter expert, providing coaching to team and oversight of collections to minimize collection loss due to errors and incidents.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• Provides post-reaction care including assessing reactions for recovery, escorting donors and coordinating care with host organization (e.g. high school nurse, drive coordinator).
• Rebooks donors for future donation appointments and facilitates rebooking process.
• Transports or carpools staff.
• Moves supplies and equipment.
• May operate mobile drive buses following DOT guidelines.
• Recruits and converts donors for automation.
• Operates, troubleshoots, and performs routine maintenance on equipment.
• Maintains product integrity and ensures proper identification of all donors.
• Maintains organization of departmental records, as needed.
• Participates in validation of new processes or new equipment.
• Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.
• Reviews quality results and escalates issues and concerns.
• Performs root cause analysis, review, and reporting with leadership.
• Proactively seeks continued professional development.

Qualifications

• Education: High School Diploma required, GED required.
• Experience: 4-6 years, 3 or more years phlebotomy experience preferred.
• Knowledge, Skills And Abilities: Ability to read and interpret documents, apply judgment to written or oral instructions, organize work, communicate effectively, perform tasks independently and with a team, have a strong attention to detail, use computer applications, learn/utilize computer applications, possess legible hand writing, learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, HemaTerra, etc., broad or specialized knowledge of methods, techniques, and processes.

Benefits

• Total Rewards Package includes Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.