Technical Specialist

Primary areas of responsibility

• Demonstrate proper installation techniques for national accounts.
• Attend pre-construction and pre-installation meetings as required to ensure proper sub-floor specification and preparation.
• Assess skill level of installers to determine eligibility for nora approved status.
• Inspection of product, installation and/or maintenance related complaints; provide required documentation, reports, pictures and correspondence and propose solutions as applicable for discussion with Manager.
• Aid in writing/updating technical literature, as required.
• In close cooperation with the sales staff, provide technical support, installation mock-ups, hot/cold weld samples and mock-up sample special requests.
• Properly manage, communicate, and document customer complaints to their resolution.
• Provide reports on major complaints of our competitor products, including vinyl, VCT, VLT and linoleum.
• Install test floors and/or replace, if necessary.
• Manage travel within the approved expense budget (additional costs must be approved by the nora Technical Manager).
• Conduct training in the nora Academy as needed.
• Provide presentations and demonstrations at the annual North American Sales Meeting and trade shows as needed.
• Answer the nora technical phone lines and respond to the nora technical mailbox when available to do so.

Requirements/Experience

• 5+ years of experience working with resilient flooring, including installation.
• Experience with mitigation systems and floor preparation (including patches and self-levelers) a plus.
• Excellent communication skills, verbal and written.
• Proficient with Microsoft Office suite and ability to use company provided IT tools such as iPhone, iPad, laptop, etc.
• Ability to travel 60-70% domestically, with occasional international travel and overnight/weekend travel as required.
• Experience with Project management and conflict resolution.
• High diploma or GED required. College degree preferred.