Technical Specialist

Job Summary

The Technical Specialist supports the administration, maintenance, troubleshooting, and continuous improvement of enterprise physical security technology systems. This role provides day-to-day technical and operational support for access control, video management, identity management, badging, and related security platforms across multiple company locations.

This position requires strong technical aptitude, attention to detail, customer service skills, and the ability to manage multiple priorities in a fast-paced enterprise security technology environment.

Position Overview

• Support daily administration of enterprise security technology platforms, including Genetec Security Center, ClearID, Volt AI, access control systems, video management systems, badging systems, and related applications.
• Aid with cardholder, identity, credential, access rule, door, area, schedule, and permission updates.
• Utilize the Genetec ClearID REST API to automate cardholder data creation, enrichment, updates, and lifecycle management processes, enabling streamlined identity administration and enhanced service delivery to customers.
• Troubleshoot access control issues, including failed badge reads, inactive credentials, access rule conflicts, door configuration issues, and synchronization problems.
• Review and validate system data to ensure accuracy, consistency, and alignment with company security standards.
• Support identity lifecycle activities for employees, contractors, and visitors, including badge access, expiration dates, account status, and access remediation.
• Aid with access reviews, supervisor verification processes, and cleanup of outdated or inaccurate access assignments.
• Support video system operations, including camera troubleshooting, recording issues, video access, coverage validation, and coordination of repairs.
• Maintain and update security technology records, including doors, cameras, panels, controllers, card readers, credentials, and other system assets.
• Collaborate with vendors, contractors, IT, Facilities, and site Security teams to support hardware repairs, replacements, installations, and system upgrades.
• Aid with security technology projects, migrations, deployments, testing, commissioning, and post-implementation support.
• Prepare reports, spreadsheets, summaries, and data extracts related to access activity, system issues, hardware inventories, project status, and compliance reviews.
• Document troubleshooting steps, findings, resolutions, and system changes in accordance with team standards.
• Support audit requests, evidence collection, data validation, and remediation tracking related to security technology systems.
• Provide clear, timely, and professional communication to users, supervisors, stakeholders, and management regarding system issues, access concerns, and required actions.
• Identify opportunities to improve security technology processes, system configuration, data quality, and operational efficiency.

Basic Requirements

• Legally authorized to work in the United States.
• Bachelor's degree or higher in Computer Science, Cybersecurity, Information Systems, Engineering, or related field.
• Genetec technical certification in Omnicast and Synergis.
• 3 or more years of experience with Genetec solutions, including system implementation, data integration, application integration, data engineering, and other security technology disciplines, supporting the deployment, optimization, and continuous improvement of Genetec-based solutions.
• Working knowledge of access control concepts, including cardholders, credentials, doors, areas, schedules, access rules, and permissions.
• Experience troubleshooting technical issues and documenting findings, actions taken, and resolution details.
• Proficiency with Application Development (Python, C#, PowerShell) and Database Administration (SQL Server, SSMS, MySql) tools.

Preferred Requirements

• Ability to analyze system data, identify inconsistencies, and recommend corrective actions.
• Strong customer service, organizational, and communication skills.
• Ability to manage multiple priorities and work with technical and non-technical stakeholders.
• Experience with Genetec Security Center, Synergis, Omnicast, ClearID, Volt AI or similar enterprise physical security platforms.
• Experience with access control hardware such as Mercury controllers, HID readers, badge printers, door hardware, or related security devices.
• Experience with video management systems, IP cameras, camera troubleshooting, and recording system validation.
• Familiarity with identity governance, role-based access, access reviews, supervisor verification, and contractor badge expiration processes.
• Experience supporting enterprise security technology projects, migrations, hardware refreshes, or system deployments.
• Experience working with IT ticketing systems and coordinating issue resolution with internal teams and vendors.
• Strong analytical skills with the ability to work with reports, spreadsheets, system exports, and large data sets.
• Demonstrated ability to work independently, take ownership of assigned tasks, and follow issues through resolution.
• Ability to communicate technical information in a clear and professional manner to business users, site personnel, and leadership.