Technical Specialist

About the role

The Technical Service Specialist plays a key part in providing accurate and prompt troubleshooting and diagnosis of all technical issues to AGCO dealers for assigned products. They also have intermittent responsibility for presenting Service Review meetings, product training, and field collaboration with AGCO dealers and other AGCO internal field staff.

Responsibilities

• Process web-based, video, and telephone dealer inquiries related to AGCO machinery performance, reliability, product features & service administration in a timely manner.
• Research technical solutions using existing tools such as AGCO Tech Connect, Salesforce, Technical Publications, phones, and field investigations.
• Work with AGCO diagnostic tools and systems to resolve highly technical machine issues, collaborating with fellow Technical Service Specialists, engineering, marketing, and other AGCO field teams.
• Provide professional responses in AGCO Tech Connect and present Product Performance Review presentations or Service Training to AGCO dealer service personnel.
• Work standard hours Monday through Friday from 8 AM to 5 PM, occasional after-hours (5-7 PM Saturday, 8-12 PM during season), and occasional travel. Possibility of up to 20% remote work after a training period (approx. 6 months).

Qualifications

• Associate's or Bachelor's degree in a related agriculture field.
• At least 3 years of experience in hands-on diagnostic support for ag or heavy-duty/automotive equipment, or equivalent experience.
• Experience using Volt Ohms Meter (VOM), CAN bus/OBD (On-Board Diagnostics) interface equipment to diagnose issues.
• Experience troubleshooting electronic, hydraulic, and powertrain systems for agricultural, automotive, or heavy-duty equipment.

Benefits

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plans

Workplace

You will work with your wonderful AGCO colleagues in the Onsite (4 Days at Office) model from Hesston, Kansas.