Technical Solutions Specialist (Vinyl Application, Sales & Customer Support)

About the role

Arlon Graphics, LLC is a cast vinyl manufacturing company in the business of creating innovative material for visual expression. Founded in 1958, Arlon Graphics manufactures and markets high-quality pressure-sensitive materials for the fleet, architectural, digital imaging, and signage markets. Through more than 180 distribution partners across the globe, a growing number of strategically-positioned sales offices and warehouses, and customer-centric operations, Arlon is recognized as a global leader in graphic films. Join the Arlon Graphics conversation and follow us at @arlongraphics on Facebook, Instagram, Twitter, and LinkedIn. For more information, visit arlon.com.

The Technical Solutions Specialist will provide customer-facing technical support, product testing, installation guidance, and technical content for North American Sales and Marketing. The role supports product adoption and profitable growth by resolving application challenges, enabling customer conversions, and translating field insights into practical tools and product improvements.

Responsibilities

• Technical Expertise, Customer Support, and Claims Support: customer on product selection, installation, troubleshooting, and performance; support claim investigation for root-cause analysis and corrective action; maintain expertise in Arlon and competitive graphic films, applications, and installation methods.
• Sales Enablement and Customer Conversion: partner with Sales to address technical concerns, demonstrate proper product use, and support successful customer conversions; lead product demonstrations, customer training, trade shows, and other field events.
• Technical Content, Knowledge Management, and Reporting: create and maintain technical resources and curriculum for internal and external training purposes; analyze support trends and metrics to improve product and application methods; maintain departmental reporting and performance metrics and provide actionable insights.
• Product Validation, Voice of Customer, and Continuous Improvement: analyze customer feedback to identify product, training, and support improvements; conduct Arlon and competitor product validation to guide performance, launches, and improvements; provide application expertise and test feedback to support product launches and improvements.
• Training, Certification, and Event Coordination: develop training, certification standards, and application methods based on product and field needs; coordinate resources and schedules to deliver consistent training and technical events within budget.

Requirements

• High school diploma or equivalent
• 4+ years of recent relevant experience [MUST have vinyl installation experience; vehicle wraps, vinyl applications in graphic film industry]
• Ability and availability to travel based on business needs up to 50% of time; must have valid travel documents and acceptable driving record.
• Proficiency in Microsoft Office, cloud file sharing, presentation tools, and video conference platforms