Technical Solutions Manager

About the role

We're looking for a Technical Solutions Manager to serve as a critical bridge between our customers and our product capabilities. In this role, you'll work directly with enterprise customers to understand their technical requirements, guide solution design, and ensure successful implementation and adoption of DeepL's products.

Responsibilities

• Own the technical customer relationship: Serve as the primary technical point of contact for enterprise customers, building trust and ensuring their technical needs are met throughout their journey with DeepL
• Guide solution design: Work with customers to understand their technical environment and requirements, then design and recommend appropriate DeepL integration approaches and architectures
• Support successful implementation: Guide customers through technical onboarding, integration, and deployment, troubleshooting issues and ensuring smooth go-lives
• Drive adoption and value: Proactively identify opportunities to expand usage and ensure customers are leveraging DeepL's full capabilities to achieve their goals
• Collaborate cross-functionally: Work closely with Sales, Customer Success, Product, and Engineering teams to advocate for customer needs and contribute to product improvement
• Create technical resources: Develop documentation, guides, and best practices that help customers get the most from their DeepL implementation
• Monitor and improve: Track customer health metrics, proactively identify risks, and take action to maintain high satisfaction and retention

Requirements

• Technical expertise: Strong technical background with experience in software integration, APIs, and enterprise technology environments
• Customer-facing experience: Proven track record in technical account management, solutions engineering, or a similar customer-facing technical role
• Problem-solving skills: Ability to diagnose complex technical issues and develop creative, effective solutions
• Communication skills: Excellent ability to explain technical concepts to both technical and non-technical audiences
• Collaborative mindset: Comfortable working across teams and functions to drive customer success
• Adaptability: Comfortable in a fast-paced, evolving environment where priorities can shift quickly

Benefits

• Diverse and internationally distributed team: Join a global community with people of more than 90 nationalities across the UK, Germany, the Netherlands, Poland, the US, and Japan
• Open communication and regular feedback: Direct and actionable feedback with a focus on empathy and growth mindset
• Hybrid work with flexible hours: Hybrid schedule with two office days per week, flexible working hours, and trust in your productivity
• Virtual Shares: Every employee receives Virtual Shares, linking your contribution directly to DeepL's growth
• Regular in-person team events: Local team gatherings, new-joiner onboardings, and company-wide events
• Monthly full-day hacking sessions: Hack Fridays to work on passion projects and collaborate with other teams
• 30 days of annual leave: Excluding public holidays, with access to mental health resources
• Competitive benefits: Location-tailored benefits package to support your unique needs