Technical Solutions Engineer

Primary Responsibilities

• Serve as a subject matter expert for incoming technical requests, website chat inquiries, and customer application questions from ohmite.com.
• Troubleshoot and resolve customer issues related to passive and thermal technology products, helping customers identify appropriate product solutions.
• Closely with Sales teams, Manufacturer Representatives, and Distributors to understand customer requirements and provide technical insight during the pre-sale and post-sale process.
• Participate in sales calls with customers, Manufacturer Representatives, and Distributors.
• Conduct product demonstrations and instructional presentations that help customers, distributors, and sales teams understand the technical aspects of our products.
• Create, update, and maintain technical documentation and support materials, including competitive cross reference data, application guides, customer-facing presentations, training materials, and product selection resources.
• Research competitor products and help identify product positioning, substitution opportunities, and application advantages.
• Train internal and external Sales and Marketing staff on product features, applications, competitive differences, and customer solutions.
• Collaborate with Engineering and Operations associates to address customer needs, support product improvements, and help identify new product opportunities.
• Collect and analyze customer, market, competitor, and product data to support sales growth and technical decision-making.

Job Requirements

• Education: Bachelor's degree in Electrical Engineering, a related technical discipline, or equivalent technical experience.
• Skills & Relevant Work Experience:
  • Strong understanding of passive and thermal technology, including electrical components used in power, heat, energy, noise filtering, and related applications.
  • Technical writing skills, with the ability to create clear and useful documentation for customers, distributors, and internal teams.
  • Strong problem-solving and analytical skills, with the ability to evaluate technical issues and recommend optimized solutions.
  • Ability to explain technical concepts clearly to both technical and non-technical audiences.
  • Client-facing communication skills, including presentation, listening, relationship-building, and soft sales skills.
  • Some experience in B2B sales, technical support, applications engineering, product marketing, or manufacturing preferred.
  • Ability to work closely with Sales, Marketing, Engineering, Operations, Manufacturer Representatives, and Distributors.
  • Data collection and analysis skills.
  • Ability to manage multiple projects and customer requests at the same time.
  • Familiarity with Customer Relationship Management tools.
  • Proficiency with Microsoft Office and familiarity with other business systems software.
• EEO M/F/D/V