Technical Solutions Engineer

Responsibilities

• Join client calls to understand unique customer workflows and business requirements
• Ideate and collaborate with internal engineering teams on how to best implement Candor's healthcare data into client systems
• Serve as the technical expert explaining our API, flat file exports, and UI capabilities to customers
• Maintain and update clear technical documentation, integration guides and solution proposals for our clients and prospects
• Set up and configure custom data exports tailored to individual client needs
• Implement last-mile technical solutions to ensure seamless data integration for clients
• Collaborate closely with product, data, and engineering teams to translate customer needs into technical requirements
• Troubleshoot integration issues and provide timely resolution to customer technical challenges
• Leverage AI tooling, create and refine shared skills to effectively to improve the quality and velocity of our remediation of client issues

Qualifications

• 3+ years of experience in forward deployed engineering, solutions engineering, technical consulting, or other customer-facing technical roles
• Experience in writing SQL queries for data validation, transformation, and troubleshooting
• Comfortable in a terminal, reading code, and working with APIs.
• Skilled at explaining complex technical concepts to both technical and non-technical stakeholders
• Hands-on experience with structured data formats (JSON, CSV, XML) and relational databases
• Experience in tracking down critical issues and client questions, being the point person for client escalations
• Excellent communication skills with a customer-first mindset; skilled at active listening and translating customer needs into technical solutions
• Proactive in identifying opportunities for product improvements, technical automation, or enhanced customer outcomes
• Experience with healthcare tech is a plus