Technical Solutions Consultant (Solutions Engineer – ITS) (Dallas)
About the role
This position is internally classified as Applications Specialist and will be based in the Dallas, TX office. The role involves helping solve customer technical problems, installing, training, and supporting new and existing Wavetronix products. It includes travel up to 50% per month.
Responsibilities
- Master installation and configuration of Wavetronix core products
- Demonstrate and troubleshoot Wavetronix products
- Build positive relationships with customers
- Provide technical training (up to 10 people)
- Give technical presentations
- Review plans and design Wavetronix products into projects
- Conduct technical site surveys
- Provide service and customer support both in the field and over the phone
- Help manage all on-site installation/configuration of products
- Diagnose errors or technical problems and determine proper solutions
- Document processes and produce timely and detailed trip reports
- Cooperate with the team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations
- Keep track of current projects and support cases in CRM
- Have a basic understanding of networking
- Able to work flexible shifts and adapt workflow to changing project schedules
Qualifications
- 3+ years in technical sales
- Self-starter
- Ability to execute presentations to large groups
- Ability to travel 50% or more in a month
Skills
- Master installation and configuration of Wavetronix products
- Master troubleshooting and servicing of Wavetronix technical equipment
- Effective use of mobile tools and applications
- Positive relationship with Wavetronix customers
- Clear written and verbal communication skills
- Self-motivated and enjoys working on and with teams
- Basic understanding of networking
Benefits
Wavetronix offers an environment where candidates can grow and develop their career. The company is committed to fostering a culture that supports continuous learning and improvement.
Pay
Compensation details are not specified in the job posting.
Schedule
The role is full-time and requires travel up to 50% per month.
Additional Information
Wavetronix is an equal opportunity employer and encourages applications from individuals who share their core values of putting people first and embracing a growth mindset.