Technical Services Technician I

About the role

The Technical Services Technician ensures products meet quality standards through inspections, troubleshooting, and repairs. This role supports product integrity and customer satisfaction.

Responsibilities

• Utilizes mechanical tools in the Quality department.
• Supports rework of non-conforming items.
• Identifies and resolves non-conformances in materials, processes, and workmanship.
• Operates material handling equipment and uses measuring tools.
• Performs disassembly and diagnostics of WAI products.
• Collaborates in a safe, efficient, and clean work environment.
• Completes additional tasks as directed by management.

Requirements

• High School Diploma or equivalent.
• 2+ years related experience or equivalent combination of education and experience.
• Previous experience with electro-mechanical parts is a plus.
• Familiarity with vehicle maintenance and diagnosis.
• Knowledge of OE or aftermarket components.
• Understanding of electrical and mechanical properties.
• Proficiency in Microsoft Office applications.
• Excellent communication skills.
• Ability to work with hand and power tools, and measuring equipment.
• Professional experience in a team environment.
• Demonstrated accuracy and thoroughness in work.
• Effective time management skills.

Licenses or Special Certifications

• ASE Certification preferred but not required.

Financial Responsibility

• No budget responsibilities.

Work Environment

• Physical demands: Standing, walking, reaching, handling, seeing, talking, hearing, manual dexterity.