Technical Services Sr. Specialist (East Region, US)

This position is based in the United States and supports strategic customers in the East region by delivering technical expertise, data-driven insights, and practical solutions to improve operational performance.

About the role

As a Technical Services Sr. Specialist, you will serve as a trusted advisor to key accounts, helping customers optimize productivity, profitability, and long-term success through advanced technical support. The role combines customer engagement, field consulting, training, and performance analysis within a collaborative, global environment. You will work closely with commercial, technical, and account teams to design and execute strategies that create measurable value for customers and contribute to industry knowledge-sharing through technical communications, product validation, and professional events.

Responsibilities

• Develop and execute technical service strategies for strategic accounts in collaboration with account leaders, technical teams, genetic specialists, and commercial stakeholders.
• Manage customer visit planning, activity calendars, and technical support initiatives for assigned strategic accounts.
• Identify opportunities to improve customer profitability and operational performance through technical recommendations and solutions.
• Deliver hands-on training, coaching, and educational sessions for farm employees and internal teams on dairy management practices.
• Monitor the effectiveness of implemented solutions and training programs, tracking progress and measurable business impact.
• Prepare and present visit reports, performance reviews, and product validation insights for customers and internal stakeholders.
• Maintain strategic account information and support financial validation processes.
• Participate in global technical teams and contribute knowledge to broader strategic initiatives.
• Address technical questions from customers, prospects, and internal teams by providing accurate and actionable guidance.
• Create technical content and communications for internal and external channels.
• Collect and analyze field performance data to support product validation and demonstrate customer value.
• Represent the organization at industry meetings, producer events, and professional gatherings to share expertise and stay current with industry developments.

Requirements

• Bachelor’s degree in Veterinary Medicine, Dairy Science, Animal Science, Agriculture, or a related discipline.
• 3-5 years of applied technical experience in dairy production, including reproductive management, genetics, herd health, transition management, cow comfort, milk quality, calf management, nutrition, or related areas.
• Experience training, coaching, and developing farm personnel or technical teams.
• Experience analyzing customer performance data and validating the impact of products or solutions.
• Fluency in English and Spanish, with the ability to communicate effectively in written and spoken formats.
• Strong ability to create technical reports, presentations, and educational materials.
• Excellent communication, relationship-building, and stakeholder management skills.
• Strong analytical capabilities and familiarity with dairy management software such as DC 305, BoviSync, PC Dart, or similar platforms.
• Proficiency with Microsoft Office tools including Word, Excel, PowerPoint, and Outlook.
• Ability to travel approximately 50% within North America and support customer needs across assigned regions.
• Passion for helping customers improve operational performance through technical expertise and innovation.

Benefits

• Competitive salary range of $95,000 - $120,000 USD, depending on experience, qualifications, location, and skills.
• Remote work opportunity with a focus on supporting customers across the East region of the United States.
• Comprehensive health, dental, and vision insurance plans.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Short-term and long-term disability coverage.
• 401(k) retirement savings plan.
• Tuition reimbursement opportunities.
• Paid holidays and employee time off programs.
• Career growth and professional development opportunities.
• Opportunity to contribute to innovative solutions supporting sustainable agriculture worldwide.