Sr. Technical Delivery Manager (East Region)

Overview

The Senior Technical Delivery Manager is a leader responsible for orchestrating end-to-end delivery across WWT’s full portfolio of services. This role ensures operational excellence, drives measurable business outcomes, and serves as the executive point of accountability for delivery quality, financial performance, customer satisfaction, and growth enablement within our largest and most strategic accounts.

Key Responsibilities

• Client Leadership & Relationship Management
  Serve as the executive delivery leader and trusted advisor for strategic accounts across WWT. Build and maintain long-term relationships with client executives, ensuring alignment between WWT’s capabilities and client priorities. Lead executive governance, steering committees, and quarterly business reviews. Anticipate client needs, identify risks, and proactively shape solutions that strengthen the client partnership.

• Program & Delivery Oversight
  Provide end to end oversight of complex, multitower programs spanning: Infrastructure modernization (networking, compute, storage, data center), Multi-cloud architecture, migration, and operations (AWS, Azure, GCP), Security architecture, zero trust, SOC modernization, and threat operations, Application development, modernization, and DevOps, Digital workspace, collaboration, and end user experience, Automation, AIOps, observability, and platform engineering. Integrate delivery across WWT’s ATC labs, integration centers, consulting teams, and OEM/ISV partners to ensure seamless execution. Establish and maintain program governance, KPIs, dashboards, and quality standards consistent with delivery expectations. Drive risk management, issue resolution, and cross functional alignment across engineering, consulting, supply chain, and partner teams.

• Presales & Growth Enablement
  Partner with Account Managers, Client Directors, and Consulting Services leadership to shape opportunities across WWT’s portfolio. Translate client business challenges into actionable solution architectures, delivery approaches, and execution roadmaps. Lead or support pre-sales activities including scoping sessions, solution workshops, ATC briefings, and executive presentations. Develop high quality Statements of Work (SOWs), delivery models, estimates, and risk assessments that balance client value with delivery feasibility and commercial viability. Serve as the delivery voice in deal shaping, ensuring commitments made during presales can be delivered with excellence and profitability. Contribute to account planning, pipeline development, and identification of expansion opportunities within existing programs.

• Financial & Commercial Management
  Own financial performance for assigned accounts or programs, including revenue, margin, forecasting, backlog, and cost management. Ensure delivery is aligned with contractual commitments, profitability targets, and WWT’s commercial frameworks. Manage commercial constructs including SOWs, MSAs, change orders, consumption based models, and managed services engagements. Partner with sales and account leadership to identify and pursue growth opportunities across consulting, integration, and technology services.

• People Leadership
  Lead, mentor, and develop high performing delivery teams across consulting, engineering, PMO, and operational functions. Foster a culture of accountability, collaboration, innovation, and continuous improvement. Model WWT’s core values and commitment to diversity, equity, and inclusion.

• Operational Excellence & Innovation
  Champion delivery best practices across WWT’s consulting, engineering, and integration capabilities. Leverage WWT’s Advanced Technology Center (ATC) to accelerate solution validation, prototyping, and customer innovation. Promote automation and modern delivery models to improve efficiency and outcomes. Drive standardization and scalability across engagements while tailoring approaches to client context. Ensure compliance with WWT’s risk, quality, and security standards.

Qualifications

• Must be located in the central, southern, or eastern region

• Experience delivering financial services projects and having recent partnerships within the global finance industry

• 12+ years of experience leading largescale technology or transformation programs, with at least 5 years in a senior delivery leadership role

• Proven success delivering multitower programs across infrastructure, cloud, security, or application domains

• Strong executive presence with the ability to influence senior stakeholders and lead complex governance structures

• Deep understanding of delivery methodologies (Agile, hybrid, waterfall), PMO governance, and operational frameworks

• Demonstrated financial acumen including P&L ownership, forecasting, and commercial management

• Experience leading large, matrixed teams across consulting, engineering, and operations

Preferred Experience

• Experience at a Big 4 or toptier consulting firm

• Familiarity with WWT’s core technology partners (Cisco, Dell, NetApp, VMware, AWS, Microsoft, Google, Palo Alto, F5, etc.)

• Industry expertise in sectors such as energy, healthcare, financial services, or service provider

• Advanced degree (MBA, MS) or relevant certifications (PMP, SAFe, ITIL, cloud certifications)