Technical Services Specialist

About the role

OxyChem, a Berkshire Hathaway company, is a leading producer of essential chemistry with operations in the U.S., Canada, and Latin America. The company supports critical applications in water treatment, pharmaceuticals, healthcare, manufacturing, automotive, personal hygiene, and construction. OxyChem is committed to safety, environmental responsibility, and rewarding top performers with competitive pay, benefits, and career development opportunities. The Technical Service Specialist will reside at the Corporate Office in Dallas, Texas and support the Basic Chemicals business within the Technology organization.

Responsibilities

• Maintain the highest priority protection of the environment, health, and safety of employees, customers, and communities, adhering to site safety and environmental procedures, including the Chemical Hygiene Plan and required PPE.
• Provide technical support to OxyChem customers, sales force, business management, and supply chain to maintain and grow the business.
• Serve as OxyChem’s primary technical contact with customers, responding to technical inquiries from current and potential customers.
• Recommend product specifications, quality parameters, and shipping guidelines that align with plant capabilities and customer needs.
• Recommend product quality improvements and guide new product development based on customer feedback.
• Investigate customer quality complaints, recommend corrective actions to customers, manufacturing, business management, and other internal groups, and report results via spreadsheets, charts, graphs, formal technical reports, and PowerPoint presentations.
• Develop Technical Data Sheets and Technical Bulletins describing product characteristics and use.
• Train new sales and technical personnel on product applications and safe handling.
• Perform customer site assessments to ensure safe use and storage of products and approve new customer ship‑to locations before shipments commence.
• Evaluate data, identify trends, and provide a technical basis for conclusions.
• Review product quality reports to determine disposition of products and identify customer risks associated with non‑conforming parameters.
• Work independently or as part of a technical team, keeping current on industry technology and communicating relevant updates within the organization.
• Collaborate with production staff, customers, and outside vendors on projects as needed.
• Travel as required to support customers, sales, and business.
• Maintain open and effective communication with manufacturing, sales, service teams, and product customers to ensure awareness of Technical Service capabilities.
• Ensure compliance with OxyChem safety data sheets, product labels, regulatory requirements, and CMA Responsible Care Tenets.
• Lead assignments with trade associations in which OxyChem is a member leader.

Qualifications

• Bachelor’s degree or higher in Chemistry, Chemical Engineering, or a related technical discipline.
• At least 5 years of experience in the chlor‑alkali industry or a closely related field.
• Knowledge of fundamental chemical principles, laboratory practices, and laboratory and process safety.
• High degree of problem‑solving and organizational skills.
• Excellent interpersonal, written, and verbal communication skills.
• Self‑motivated with the ability to work efficiently with minimal supervision.
• Willingness to work occasional weekends and holidays to meet customer and business needs.
• Comfortable presenting information to customers at all management levels.
• Ability to work effectively in teams.
• Proficiency in Microsoft Office.

Desired qualifications

• Experience in chlor‑alkali manufacturing or process development.
• Expertise in water oxidation, hydrochloric acid processes, or processing of chlorinated organic products.
• Direct experience interacting with customers or vendors.
• Experience with quality management programs and food‑safety regulations.
• Proficiency with CRM, Railtrac, and SAP.
• Supervisory and/or training experience.

Physical requirements

• Ability to lift up to 40 pounds, climb ladders and stairs, and perform walking, bending, and stooping.
• Ability to wear required personal protective equipment.
• Ability to respond to visual and audible alarms.