Technical Services Specialist
About Us
Founded in 1902, Fidelity Bank has grown to meet the expanding financial needs of the communities it serves. Recognized both regionally and nationally for its exceptional client experiences, Fidelity Bank is an industry leader, embracing technology and continuously adding new products to best serve its clients.
For over 10 years, Fidelity Bank has been ranked as one of the area’s best banks by local and national publications and recognized as one of the best places to work. In 2025, our bankers served over 6,200 hours of volunteer time and donated over $1.6 million to non-profit organizations within our markets. We are looking to hire top talent that will join our efforts to serve our community partners.
About the Role
The Technical Services Specialist supports Fidelity Bank’s Information Technology operations by serving as the primary help desk contact, managing internal support calls, and assisting users with system access, hardware/software setup, troubleshooting, and problem resolution.
Responsibilities
- Serve as the primary help desk contact for internal support calls
- Assist users with system access, hardware/software setup, troubleshooting, and problem resolution
- Document procedures and provide user training
- Maintain accurate records and reports
- Perform processing tasks and security reviews
- Provide rotating weekend phone support
- Coordinate work across departments
- Ensure adherence to IT policies, regulatory requirements, and organizational core values
- Contribute to departmental goals while promoting a positive customer experience
- Maintain a safe, compliant work environment
Requirements
- At least one year of related experience
- Strong PC and MS Office skills
- Solid communication abilities
- Capability to document procedures and provide user training