Technical Services Representative - Automotive Finishes

Responsibilities

• Familiarize self with all products and procedures recommended in the Productivity Processes, including product application and preparation.
• Aid customer in proper selection and application of product to develop expert relationship.
• Support sales reps, branch operations, and distributors with technical and marketing assistance as needed.
• Develop knowledge/skills regarding sales techniques and methods.
• Aid customer in set-up and implementation of mixing systems.
• Allow self to be readily accessible to customer for advice/assistance.
• Build/manage relationships with sales reps/branches.
• Identify potential problems and establish solutions with sales support network.
• Give timely attention to customer comments and complaints and advise Area Sales manager, Branch Manager, and/or distributors of such.
• Possess knowledge of Sherwin-Williams’ competitive advantages.
• Act as key technical knowledge source by staying up to date on industry and product change.
• Control expenses, remaining within budget, and maintain required records/documentation and submit required reports, documentation, and summaries as required by management.
• Efficiently budget technical support calls to ensure the best use of time and company resources.
• Maintain accurate records of all demonstrations.
• Make delivery of product as needed ensuring customer’s quality and service expectations are met.
• Conduct self in professional manner to ensure customers’ quality and service expectations are met.
• Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record.
• Suggest new products that are introduced if applicable.
• Implement or create procedures that will help the customer in avoiding issues or allow them to improve their process.
• Enter all calls in CRM with detailed and accurate comments.
• Troubleshoot product quality issues that may occur and implement solutions.

Qualifications

• High School Diploma or equivalent
• Preferred: Bachelor’s Degree in a business-related field
• Required: Valid driver’s license
• At least 3-5 years working with vehicle refinish processes and products
• Prior sales experience
• Automotive aftermarket experience
• Required: Demonstrated ability to work with word documents and spreadsheets
• Demonstrated high level of both verbal and written communication skills
• Demonstrated ability to perform basic math calculations and financial ratios relative to a P&L
• Demonstrated ability to make independent decisions