Technical Services Representative

About the role

Provide leadership and training to blasters within the region to accomplish Region Training Plan. Provide technical support to customers and work hands on with account manager to ensure all technical needs are met.

Responsibilities

• Conduct and assess blaster and equipment operator competency to ensure the best practice in designing the blast with the correct, safe, and the most effective use of explosives.
• Support the implementation and use of Take 5 and other proactive safety tools to promote personal responsibility for safety.
• Active member of the Region HSEQ Forums and Incident Review Board meetings. Report and investigate blast related incidents through the region and Loss Control. Blast investigations include flyrock, unsatisfactory service or products, as determined by region management.
• Investigate all product complaints and poor performing blasts and report these to the proper plants, regional management and the Senior Technical Resource Manager.
• Ensure quality of service by minimizing losses related to operations.
• In conjunction with marketing goals, implement continuous improvement opportunities by directing and planning workflow, following management policies and procedures to meet customer expectations, business objectives and budget goals to promote the site’s long-term viability, productivity, and profitability.
• Prepare and submit proper paperwork to document expenses, sales calls, and sales in order to maintain proper records for cost control.
• Perform the Risk Assessments on all business (new and old) within the service region.
• Respond professionally and timely to address problems and business requests.
• Understand and enhance service requirements to continually improve customer profitability.
• Perform advanced work of a similar nature to that of subordinates in order to ensure the completion of assigned work in order to achieve budget and production goals.
• Comply with applicable regulatory health and safety policies in order to ensure personal safety and the safety of all employees, company assets, environment and regulatory compliance.

Requirements

• Bachelor’s degree in area of responsibility or equivalent education is preferred, training, and experience (degree preferably in Mining, Geo-technical, Mineral, and/or Geological Engineering, Civil Engineering).
• 2+ years experience in explosives and blasting experience.
• Acquire and maintain all appropriate licenses and certifications required by federal, state and county entities (blaster licenses and drone licenses).
• Current MSHA certification for Part 46 and 48.
• Ability to use, or learn to use as needed: Laser Profiler, Drill Stakes, Scaled Aerial Maps, Laser Range Finder, GPS, Drone, 3D Photogrammetry.
• Ability to competently complete a blasting report, inventory records and other appropriate documentation.
• General knowledge and understanding explosives technology, basic geology and seismology.
• Must be at least 21 years of age.
• Must be willing to undergo and pass an ATF background check as required to be a possessor of explosives.

Qualifications

None specified.

Skills

• Leadership and training skills
• Technical support skills
• Blaster and equipment operator competency assessment
• Safety promotion and investigation
• Product complaint and blast investigation
• Quality assurance
• Risk assessment
• Customer service
• Continuous improvement planning
• Regulatory compliance

Benefits

• 3 weeks vacation time + 12 paid holidays + PTO days
• Full health benefits including employer HSA contributions + dental plan with an orthodontic option, wellness coaching available
• Up to a 4% 401k match PLUS additional company contribution from 1% to 5% based on years of service
• Generous tuition reimbursement program
• Generous paid parental leave

Pay

TBD

Schedule

TBD