Technical Services Representative

Responsibilities

• Phone & Field Troubleshooting: Diagnose and resolve technical issues involving vehicle wash systems and related equipment, over the phone and on-site.
• Customer Service: Respond to technical inquiries professionally and promptly, taking ownership of issues through resolution.
• On-Call Support: Participate in a rotating schedule to provide after-hours technical assistance when required.
• Installation & Field Service: Assist with equipment installations and conduct site evaluations.
• Customer & Distributor Training: Develop and deliver product training for customers, distributors, and service technicians.
• Equipment Reliability & Quality: Support warranty claims, product returns, equipment inspections, and product upgrades.
• Cross-Functional Collaboration: Partner with Engineering, Production, Parts, and R&D teams to investigate equipment issues, recommend solutions, and improve product performance.
• Technical Documentation: Maintain accurate service records and contribute to the development and improvement of service manuals and training materials.

Requirements

• Associate degree in Electromechanical Technology, Electrical Design, or a related field, or equivalent relevant experience.
• A minimum of two years’ experience in technical services or a related area is required
• Valid driver’s license and ability to travel domestically and internationally.
• Willingness to participate in a rotating after-hours on-call schedule.

Skills

• Knowledge of electronic controls, pneumatics, plumbing systems, networking, and pumps is preferred.
• Experience with machinery assembly, installation, or troubleshooting is a plus.
• Strong analytical, problem-solving, and diagnostic skills.
• Proficiency with Microsoft Office and Windows-based systems.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently, manage priorities, and provide effective customer support.

Physical Demands

While performing the duties of this job, the employee will be exposed to normal office conditions and usual office equipment like telephone, personal computer, reports and files. The employee will also be exposed to normal conditions of a manufacturing facility and wash bay. The employee will be regularly required to sit and talk or hear. The employee will be required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and climb or balance and reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee will frequently lift, carry or otherwise move and position objects up to 30 pounds