Technical Services Internship, Summer 2027

Description Tyler Technologies is looking for Technical Services Interns to join our team next summer in our Yarmouth, ME office! The Technical Services Intern will experience the day-to-day activities for supporting clients of a high-tech software company. This person will be a valuable resource assisting corporate IT and/or hosting teams with closing IT support tickets, assisting with software installations, installing ‘proof-of-concept’ test environments for internal testing and training, adding to our documentation library and managing special projects. To ensure that this is a well-rounded, real-world experience, the intern will receive guidance from senior team members, the IT Manager, and will participate in team meetings. Responsibilities Assist staff with closing customer IT support tickets for our clientsAssist in developing time efficiency processes and toolsAssist with installing softwarePrepare and/or modify system and process documentationResearch and implement various sand-box environments for testing, training, and troubleshootingResolve server and software configuration issues in a team environmentTake inbound support requests from internal and external clients Qualifications Basic knowledge of server hardware (including web servers) and network configurationsBasic knowledge of Microsoft server operating systems (Windows Server 2008/2012, SQL Server 2008/2012)Basic knowledge of Windows Active Directory ServicesBasic knowledge of writing SQL queriesStrong customer service skills