Technical Services Engineer, Portworx

About the role

As a Technical Services Engineer (DSE) for Portworx® by Everpure™, you will be the dedicated technical champion for our most strategic, high‑value accounts, providing a “white‑glove” support experience that moves beyond reactive troubleshooting to become a proactive extension of your customers’ engineering teams.

Responsibilities

• Drive Strategic Customer Success: Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high‑touch engagement to prevent issues before they impact production.
• Lead Complex Incident Resolution: Take end‑to‑end ownership of critical incidents in large‑scale deployments, performing deep‑dive analysis across the full software stack to ensure rapid restoration of services.
• Accelerate Engineering Innovation: Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs, ensuring customer feedback directly influences product reliability and usability.
• Guide Deployment Lifecycle: Partner with customers through every phase—from pre‑sales POCs and onboarding to production scaling—applying best practices to secure and optimize Kubernetes clusters.
• Codify Best Practices: Translate unique customer challenges into scalable solutions by authoring internal and external KB articles and leading knowledge‑sharing sessions to improve the overall resilience of the Portworx® ecosystem.

Requirements

• Bachelor’s Degree in a technical field or equivalent experience.
• Minimum 4 years of experience in customer‑facing technical support, with experience in designated or specialized support for critical accounts.
• Proven experience in deploying, managing and securing Kubernetes production clusters.
• Experience working with various Kubernetes distributions such as: Tanzu, Openshift Container Platform, Amazon Elastic Kubernetes Service (Amazon EKS), Rancher Kubernetes Engine (RKE), Google Kubernetes Engine (GKE), etc.
• Extensive experience deploying, securing, and managing production‑grade Kubernetes clusters across diverse distributions, including OpenShift, Tanzu, EKS, RKE, or GKE.
• Deep proficiency in Linux operating systems with a specialized focus on storage components, enabling you to independently troubleshoot complex data‑layer issues.
• Hands‑on experience architecting and supporting solutions across major cloud providers (AWS, Azure, GCP) and virtualization platforms like vSphere.
• Proven ability to manage high‑stakes customer relationships, leveraging strong communication skills to navigate escalations and align technical solutions with business outcomes.

Pay

The annual base salary range is $122,000—$183,000 USD. This role may be eligible for incentive pay and/or equity.

Benefits

We celebrate critical thinkers, trailblazers, and continuous growth. Recognized as Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®. We offer flexible time off, wellness resources, company‑sponsored team events, and a supportive team culture. For more details, see our benefits page.