Technical Services Engineer
Brooks Instrument · Hatfield, PA · 3 wk ago
EngineeringFull-time
We need to output HTML fragment with sections for headings where content exists. Use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "undefined". Keep all substantive info.
We need to parse the job description.
Content:
- Intro paragraph about Brooks Instrument, location, etc. That's "About the role" maybe.
- Basic Function paragraph.
- Essential Duties And Responsibilities list.
- Education And Experience Required Qualifications (list).
- Preferred Qualifications (list).
- Benefits list.
- There's also mention of ITW equal opportunity employer etc which is boilerplate; remove.
- Also mention "The opportunity to join a well established (80 years in business) yet dynamically changing organization..." That works together as a team..." This is maybe part of Benefits? Could be part of "About the role" or separate? It's more about company culture; could be part of "About the role". We'll include in About the role.
- Pay and Schedule: not mentioned; so we should NOT include those sections.
- Skills: maybe we can extract from Required Qualifications and Preferred Qualifications? The instruction: Use headings only when posting has real, specific content for it. We have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits. We need to decide what to put where.
We have "Education And Experience Required Qualifications" which is basically Requirements/Qualifications. Could split into Requirements (education/experience) and Qualifications (maybe skills). But we can combine.
Better: Use "Requirements" for education/experience. Use "Qualifications" for preferred qualifications? Or "Skills" for technical skills.
Let's map:
- About the role: intro paragraph + basic function + company description + opportunity statement.
- Responsibilities: Essential Duties And Responsibilities list.
- Requirements: Education And Experience Required Qualifications (associate/bachelor degree, 5 years experience, etc.)
- Qualifications: Preferred Qualifications list (automation, PLC, protocols, etc.)
- Skills: maybe we can extract from Required Qualifications: ability to diagnose, test, troubleshoot using schematics, strong written/verbal communication, proficiency with Windows-based systems, willingness to travel occasionally. That could be Skills.
- Benefits: Benefits list.
We must not create Pay or Schedule sections.
We must not include filler like "commensurate with experience". Not present.
We need to ensure we preserve all substantive info. Let's extract details.
Intro paragraph:
"Brooks Instrument (www.brooksinstrument.com), an industry leader in flow and pressure instrumentation for critical applications, is seeking candidates for a Production Supervisor (3rd shift) position that will be based at the company headquarters in Hatfield, Pennsylvania (suburban Philadelphia). The company has manufacturing locations in Pennsylvania, Hungary, Malaysia, and Korea, and also maintains sales and service offices throughout the world. Our high-tech products are used in laboratory and process applications in end markets such as: oil & gas, petrochemical, medical devices, waste water, life sciences, and analytical instruments. Brooks is a division of ITW (Illinois Tool Works), a fortune 200 company. ITW is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. The company has operations in 56 countries and employs over 50,000 employees. These talented employees, many of whom have specialized engineering or scientific expertise, contribute to ITW’s global leadership in innovation. The company is proud of its broad portfolio of nearly 10,000 active patents, and is focused on fully leveraging its highly differentiated business model to deliver solid growth with consistent best-in-class margins and return on capital."
Then Basic Function paragraph:
"Provide advanced technical support for Brooks Instrument products with a primary focus on in-house technical services and direct customer support via phone, email, and remote tools. This role serves as a key technical interface between customers and internal teams, ensuring timely issue resolution, clear communication, and high customer satisfaction. The Technical Services Engineer works closely with Failure Analysis, Engineering, Manufacturing, Quality, and New Product Development teams to support existing products, investigate customer issues, and ensure new products are serviceable, supportable, and ready for release. This position is primarily factory- and office-based but includes limited, business-driven travel to customer sites for escalations, training, or specialized support needs."
Then "The opportunity to join a well established (80 years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace." This is after Benefits? Actually appears after Benefits list in the text. We'll include in About the role.
Now Responsibilities list (Essential Duties And Responsibilities). Let's extract each bullet:
- Serve as a primary technical point of contact for customers, providing after-sales support via phone, email, and remote diagnostic tools, and owning issues from initial contact through resolution.
- Communicate clearly and professionally with customers regarding troubleshooting, findings, corrective actions, and resolution timelines, including complex technical topics.
- Collaborate closely with Failure Analysis by performing diagnostics, functional testing, data review, and supporting root cause investigations and failure reporting.
- Work closely with New Product Development and Engineering teams to support early builds and validation efforts, review designs for serviceability and supportability, and help define service strategies, tooling, and documentation prior to product release.
- Support the development, validation, and continuous improvement of service software tools, diagnostic utilities, and test equipment used to support Brooks products.
- Provide technical guidance to manufacturing, service teams, and global service centers to improve product reliability, service efficiency, and customer satisfaction.
- Develop and maintain technical documentation, service manuals, and training materials, and support Brooks training programs, primarily in-house and remotely.
- Provide limited, on-site support for customer escalations, training, or specialized technical needs. Travel is expected to be occasional and not routine.
- Support continuous improvement initiatives, maintain strong product knowledge, follow safety policies, and work effectively in a team-based environment.
Now Requirements (Education And Experience Required Qualifications):
- Associate or bachelor’s degree in engineering technology or a related field, or equivalent experience.
- Approximately 5 years of experience supporting complex technical products involving electronics and/or mechanics.
- Experience providing customer-facing technical support, including troubleshooting, issue ownership, and communication via phone and email.
- Ability to diagnose, test, and troubleshoot products using electrical schematics, mechanical drawings, and test equipment.
- Strong written and verbal communication skills, proficiency with Windows-based systems, and willingness to travel occasionally for escalations or training.
Note there is an "undefined" line after that; we drop.
Preferred Qualifications:
- Experience with automation, controls, or system integration, including PLC-based systems.
- Familiarity with industrial communication protocols such as Serial (RS-232/RS-485), Ethernet/IP, PROFINET, and EtherCAT.
- Experience supporting digitally enabled or networked instrumentation.
- Background in industrial or semiconductor process equipment or prior experience with Brooks Instrument or similar products.
Benefits list:
- Health and dental insurance
- Company Paid Life Insurance
- Short and Long Term Disability
- 401K plan with generous company match
- Vacation, personal days and holidays
- Continuing education reimbursement program
- Flexible spending accounts
- The opportunity to join a well established (80 years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace. (But we already used that; maybe we should not duplicate. Actually that sentence appears after Benefits list in original; but we can treat it as part of Benefits or About the role. To avoid duplication, we can place it in About the role only and not repeat in Benefits. The Benefits list as given includes that sentence? Let's re-examine original: After Benefits list they wrote: "The opportunity to join a well established (80 years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace." Then after that: "ITW is an equal opportunity employer..." So that sentence is not part of the bullet list; it's a separate statement after Benefits. So we should keep it as part of About the role or maybe a separate "Company Overview" but we don't have heading for that. We'll include in About the role.
Thus Benefits list is just the bullet items before that sentence.
Now we need to output HTML with sections only when content exists.
We'll have:
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "undefined". Keep all substantive info.
We need to parse the job description.
Content:
- Intro paragraph about Brooks Instrument, location, etc. That's "About the role" maybe.
- Basic Function paragraph.
- Essential Duties And Responsibilities list.
- Education And Experience Required Qualifications (list).
- Preferred Qualifications (list).
- Benefits list.
- There's also mention of ITW equal opportunity employer etc which is boilerplate; remove.
- Also mention "The opportunity to join a well established (80 years in business) yet dynamically changing organization..." That works together as a team..." This is maybe part of Benefits? Could be part of "About the role" or separate? It's more about company culture; could be part of "About the role". We'll include in About the role.
- Pay and Schedule: not mentioned; so we should NOT include those sections.
- Skills: maybe we can extract from Required Qualifications and Preferred Qualifications? The instruction: Use headings only when posting has real, specific content for it. We have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits. We need to decide what to put where.
We have "Education And Experience Required Qualifications" which is basically Requirements/Qualifications. Could split into Requirements (education/experience) and Qualifications (maybe skills). But we can combine.
Better: Use "Requirements" for education/experience. Use "Qualifications" for preferred qualifications? Or "Skills" for technical skills.
Let's map:
- About the role: intro paragraph + basic function + company description + opportunity statement.
- Responsibilities: Essential Duties And Responsibilities list.
- Requirements: Education And Experience Required Qualifications (associate/bachelor degree, 5 years experience, etc.)
- Qualifications: Preferred Qualifications list (automation, PLC, protocols, etc.)
- Skills: maybe we can extract from Required Qualifications: ability to diagnose, test, troubleshoot using schematics, strong written/verbal communication, proficiency with Windows-based systems, willingness to travel occasionally. That could be Skills.
- Benefits: Benefits list.
We must not create Pay or Schedule sections.
We must not include filler like "commensurate with experience". Not present.
We need to ensure we preserve all substantive info. Let's extract details.
Intro paragraph:
"Brooks Instrument (www.brooksinstrument.com), an industry leader in flow and pressure instrumentation for critical applications, is seeking candidates for a Production Supervisor (3rd shift) position that will be based at the company headquarters in Hatfield, Pennsylvania (suburban Philadelphia). The company has manufacturing locations in Pennsylvania, Hungary, Malaysia, and Korea, and also maintains sales and service offices throughout the world. Our high-tech products are used in laboratory and process applications in end markets such as: oil & gas, petrochemical, medical devices, waste water, life sciences, and analytical instruments. Brooks is a division of ITW (Illinois Tool Works), a fortune 200 company. ITW is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. The company has operations in 56 countries and employs over 50,000 employees. These talented employees, many of whom have specialized engineering or scientific expertise, contribute to ITW’s global leadership in innovation. The company is proud of its broad portfolio of nearly 10,000 active patents, and is focused on fully leveraging its highly differentiated business model to deliver solid growth with consistent best-in-class margins and return on capital."
Then Basic Function paragraph:
"Provide advanced technical support for Brooks Instrument products with a primary focus on in-house technical services and direct customer support via phone, email, and remote tools. This role serves as a key technical interface between customers and internal teams, ensuring timely issue resolution, clear communication, and high customer satisfaction. The Technical Services Engineer works closely with Failure Analysis, Engineering, Manufacturing, Quality, and New Product Development teams to support existing products, investigate customer issues, and ensure new products are serviceable, supportable, and ready for release. This position is primarily factory- and office-based but includes limited, business-driven travel to customer sites for escalations, training, or specialized support needs."
Then "The opportunity to join a well established (80 years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace." This is after Benefits? Actually appears after Benefits list in the text. We'll include in About the role.
Now Responsibilities list (Essential Duties And Responsibilities). Let's extract each bullet:
- Serve as a primary technical point of contact for customers, providing after-sales support via phone, email, and remote diagnostic tools, and owning issues from initial contact through resolution.
- Communicate clearly and professionally with customers regarding troubleshooting, findings, corrective actions, and resolution timelines, including complex technical topics.
- Collaborate closely with Failure Analysis by performing diagnostics, functional testing, data review, and supporting root cause investigations and failure reporting.
- Work closely with New Product Development and Engineering teams to support early builds and validation efforts, review designs for serviceability and supportability, and help define service strategies, tooling, and documentation prior to product release.
- Support the development, validation, and continuous improvement of service software tools, diagnostic utilities, and test equipment used to support Brooks products.
- Provide technical guidance to manufacturing, service teams, and global service centers to improve product reliability, service efficiency, and customer satisfaction.
- Develop and maintain technical documentation, service manuals, and training materials, and support Brooks training programs, primarily in-house and remotely.
- Provide limited, on-site support for customer escalations, training, or specialized technical needs. Travel is expected to be occasional and not routine.
- Support continuous improvement initiatives, maintain strong product knowledge, follow safety policies, and work effectively in a team-based environment.
Now Requirements (Education And Experience Required Qualifications):
- Associate or bachelor’s degree in engineering technology or a related field, or equivalent experience.
- Approximately 5 years of experience supporting complex technical products involving electronics and/or mechanics.
- Experience providing customer-facing technical support, including troubleshooting, issue ownership, and communication via phone and email.
- Ability to diagnose, test, and troubleshoot products using electrical schematics, mechanical drawings, and test equipment.
- Strong written and verbal communication skills, proficiency with Windows-based systems, and willingness to travel occasionally for escalations or training.
Note there is an "undefined" line after that; we drop.
Preferred Qualifications:
- Experience with automation, controls, or system integration, including PLC-based systems.
- Familiarity with industrial communication protocols such as Serial (RS-232/RS-485), Ethernet/IP, PROFINET, and EtherCAT.
- Experience supporting digitally enabled or networked instrumentation.
- Background in industrial or semiconductor process equipment or prior experience with Brooks Instrument or similar products.
Benefits list:
- Health and dental insurance
- Company Paid Life Insurance
- Short and Long Term Disability
- 401K plan with generous company match
- Vacation, personal days and holidays
- Continuing education reimbursement program
- Flexible spending accounts
- The opportunity to join a well established (80 years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace. (But we already used that; maybe we should not duplicate. Actually that sentence appears after Benefits list in original; but we can treat it as part of Benefits or About the role. To avoid duplication, we can place it in About the role only and not repeat in Benefits. The Benefits list as given includes that sentence? Let's re-examine original: After Benefits list they wrote: "The opportunity to join a well established (80 years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace." Then after that: "ITW is an equal opportunity employer..." So that sentence is not part of the bullet list; it's a separate statement after Benefits. So we should keep it as part of About the role or maybe a separate "Company Overview" but we don't have heading for that. We'll include in About the role.
Thus Benefits list is just the bullet items before that sentence.
Now we need to output HTML with sections only when content exists.
We'll have:
About the role
... (intro + basic function + opportunity statement)
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Benefits
- ... ...