Technical Services Engineer

About the Role

This Technical Service Engineer will manage service-related mechanical and electrical issues across multiple product lines, including 8D support, field service, escalated and complex customer service case support, and component and system level testing and validation.

Responsibilities

• Lead and direct trip reports, design analysis, and proposed solutions with complete and accurate complex case and issue documentation.
• Complete testing and analysis to verify proper functionality of battery systems based on direction from Engineering and System Engineering.
• Lead and direct proposed solutions/improvements to processes and/or related systems.
• Resolve complex customer and field/warranty problems, including troubleshooting direction and travel to OEMs, dealers, and field sites as required.
• Create troubleshooting documentation such as diagnostic charts and repair instructions.
• Lead design revisions/modifications/enhancements affecting field and/or current manufacturing throughout the correction process.
• Collaborate with manufacturing to impact current production processes, tools, equipment, and design.
• Address issues (trend or problematic) related to 8D Problem Solving and customer service.
• Work proactively with problem-solving teams and/or suppliers to resolve design/performance-related warranty problems, including service direction and payment requirements.
• Drive continued improvements to service and repair time.
• Review technical documentation and provide input to engineering, purchasing, production, and suppliers.
• Lead the creation of instruction manuals, work instructions, and processes controlled by the Technical Service team.
• Participate in project review teams and processes.
• Qualify serviceability of all proposed design work.
• Review and analyze warranty data reports to identify objective targets for resolution analysis.
• Adhere to federal and state regulations and all company policies, processes, and procedures.
• Perform other duties as requested, directed, or assigned.
• Maintain predictable and reliable attendance.

Requirements

• Bachelor’s degree in Mechanical, Electrical, or Systems Engineering, or a related field.
• Minimum of five (5) years of experience working with complex electro-mechanical systems.
• Demonstrated project management experience, including lean, six-sigma practices, and other structured problem-solving methodologies.
• Highly collaborative with a genuine passion for customer service.
• Excellent analytical, communication, and presentation skills.
• Strong interpersonal skills to work with team members at all levels of the organization.
• Highly organized and detail-oriented.
• Ability to travel approximately 25% domestically and internationally.
• Ability to work in a dynamic, multi-faceted environment.
• Assertive and willing to share opinions.

Key Competencies

• Customer Focus: Anticipates and meets customer needs, establishing productive working relationships and gaining trust and respect.
• Focus on Quality: Drives work results with a quality focus on actions and outcomes.
• Decision Making & Analysis: Makes sound decisions based on data-driven analysis, expertise, experience, and judgment.
• Working Safely: Demonstrates safe behaviors and awareness of potential workplace risks.
• Delivers Results: Achievement-oriented with a sense of urgency to meet goals.
• Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Constant operation of a computer and other office equipment.
• Ability to adjust focus, especially due to concentration on a computer screen.
• May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or overhead.
• Occasional movement in industrial environments and on uneven terrain.
• Moderately loud noise levels in the work environment.
• Ability to manipulate equipment for calibration and modification.
• Prolonged periods of operating equipment.

Benefits

• Paid time off: 3 weeks vacation, up to 72 hours sick leave, 15 holidays, and parental leave.
• 100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
• Company-provided 401K savings plan with immediately vested matching contributions.
• Voluntary benefits offerings.
• Tuition assistance.
• Employee Referral Program.
• Employee development and career growth opportunities.

About Us

American Battery Solutions Inc. (“ABS”) is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Headquartered in Lake Orion, Michigan, ABS operates facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a global leader in construction, mining, forestry, and industrial heavy equipment, supporting Komatsu’s 2050 carbon neutrality goal. ABS continues to operate as an independent entity, serving Komatsu applications while expanding its core commercial, fleet, and industrial business.

ABS has assembled a world-class team of engineers with deep expertise in high-voltage, automotive-grade battery systems, covering concept development, prototyping, testing, validation, and high-volume production. We pride ourselves on developing a diverse team of next-generation battery experts.

Location

The American Battery Solutions Headquarters and Innovation Center is located in Orion Township, in the heart of Southeast Michigan. Orion Township is a Pure Michigan Trail Town with over 50 miles of trails, including the Polly Ann Trail, Paint Creek Trail, and Iron Belle Trail. Southeast Michigan offers diverse opportunities for education, regional sporting events, and outdoor activities.