Technical Services Director - Industrial Systems (MA25127)

About the role

Define and execute comprehensive strategies for the Industrial Systems business unit's (ISBU) Technical Services (TS) to meet the short and mid-term period (1 to 3 years) of the Mid-Range Plan (MRP) and the long-term (3 to 5 years) strategy and the healthy, sustainable, and profitable growth of the business unit.

Responsibilities

• Develop the annual MRP to forecast the orders, sales, and contribution margin for the TS market segment in alignment with the BU's goals and in collaboration with BU leadership.
• Assess the BU's capabilities, products, services, and technologies and recommend new TS offerings and enhancements that position the BU to achieve long-term TS objectives.
• Monitor and investigate industry technical service trends, market position, competitive threats, and opportunities in the market to assess how these factors might affect current offerings and change over time, and to recommend new and enhanced offerings.
• Use analytics and metrics to drive strategic decision-making as it relates to technical services.
• Manage the Design Request process for new product requirements to product development teams.
• Coordinate and review commercial proposals for accuracy, adherence to company policies, and profitability with engineering, project management, manufacturing, and business executives in accordance with corporate guidelines and in a timely manner.
• Provide input to initial due diligence on potential M&A targets in relation to new markets and industries to ensure these activities support long-term organization plans in collaboration with the Business Development team.
• Diagnose gaps between the function's current and desired performance and deploy strategies to resolve.
• Ensure key information about project performance is acquired and monitored in coordination with other BU management.
• Proactively and positively promote and exemplify the Company brand to internal and external contacts and the general public.
• Build and sustain productive relationships with the parent and group companies to ensure collaboration and responsiveness to ensure open communications of technical service programs, activities, and best practices to expand the overall technical services business.
• Plan and execute projects to aid in improving and growing the BU's business to meet goals set by ISBU senior management.

Requirements

• Bachelor's degree in project management, construction management, computer science, engineering, or engineering technology or related field, or equivalent via education and/or work experience.
• Minimum of 2 years of project or program management experience.
• Minimum of 5 years in a direct client-facing position in the metals, port solutions, or related industries.
• Minimum of 2 years' experience in specifying, designing, and/or commissioning electrical and automation systems for metals, port solutions, and/or related industries.
• Demonstrated success in business development in a complex business environment with commercial activities in the metals, port solutions, or related industries.
• Demonstrated successful experience in business management and strategic planning.
• Demonstrated use of keen business acumen to develop effective strategies and determine appropriate priorities for improved business results.
• Demonstrated ability to work across functional teams.
• Demonstrated ability to balance strategic direction with hands-on, tactical work.
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills.
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts.
• Demonstrated continuous improvement in areas of responsibility.
• Proficiency in MS Office, a CRM tool, and ERP business system.