Director of Technical Services

About the role

The Director of Technical Services is a stand-alone classification under policy direction. This position plans, organizes, and directs activities of the Technical Services department in providing sophisticated, comprehensive District-wide Information Technology programs and services to support the achievement of the District's mission and strategies.

Responsibilities

• Provides strategic direction for the implementation, execution, maintenance and training needs of the District’s information system infrastructure.
• Supervises employees to include prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; and making hiring, termination, and disciplinary recommendations.
• Evaluates new cybersecurity threats and information technology trends and develops effective security controls; oversees development of security awareness programs; develops and oversees effective disaster recovery policies and standards to align with District business continuity goals; coordinates development of implementation plans and procedures to ensure business critical services are recovered in the event of disasters or other incidents, and provides direction, support and in-house consulting in these areas.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Interacts effectively with others in the workplace.
• Maintains prompt and regular attendance.

Requirements

• A Bachelor’s degree from an accredited four-year college or university with major course work in business administration, information technology, computer science, computer information systems, data processing, or a closely related field.
• Seven (7) years of progressively responsible, related information technology experience, including three (3) years of supervisory experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed.
• Experience in a public agency is preferred.

Qualifications

• Knowledge of: Cybersecurity principles and best practices.Programming languages relevant to District business systems.Industry standards for software development.Applicable computer hardware and software.Applicable network hardware and software. Applicable network operating systems and servers.Applicable cloud-based systems.Database design, management, and report writing.System operations, procedures, capabilities, limitations, and service requirements for information systems.Internet technologies.Disaster planning and business recovery concepts and techniques.IT infrastructure including network design, configuration, operations and management concepts and best practices. Budgeting principles and best practices.Project management principles and best practices.Supervisory principles and best practices.
• Ability to: Work collaboratively with others and provide expert advice and counsel to develop solutions to complex issues.Organize, set priorities and exercise expert independent judgment within areas of responsibility. Present proposals and recommendations clearly, logically and persuasively.Use computers and related software applications. Comprehend and interpret technical and complex documentation and reports, as well as any applicable laws, codes and ordinances. Conduct research.Present at public meetings.Coordinate, negotiate, and manage relationships with consultants and vendors.Understand, interpret, explain and apply applicable laws, codes and ordinances.Conduct business and systems analyses to develop and implement appropriate procedures and controls.Communicate clearly and effectively both orally and in writing to diverse audiences of technical and non-technical personnel and negotiate understanding and agreement.Coordinating projects and resources between departments.Troubleshooting and diagnosing hardware and software problems. Manage projects.Use tact and diplomacy when dealing with sensitive, complex, and/or confidential issues and situations;Monitor, mentor and evaluate staff. Respond to non-normal working hour emergency operational and/or life-threatening conditions.

Skills

• Excellent verbal and written communication skills.
• Good judgment and high ethical standards.
• Leadership skills.
• Technical abilities to motivate and enhance employee morale.

Benefits

Health: The District's full-time employees can choose between Anthem Cal-Care HMO, Anthem Classic PPO, or Kaiser Permanente. The health benefit becomes available after 30 days of employment on the first of the following month. The District pays the total cost including the employee's dependents. Vision: The District's full-time employees are provided with Vision Service Plan (VSP) vision insurance. The vision plan becomes available after 30 days of employment on the first of the following month. The District pays the total cost, including dependents. Dental: The District's full-time employees can choose between Delta Care HMO or Delta Dental PPO. The dental benefit becomes available after 30 days of employment on the first of the following month. The District pays the total cost including the employee's dependents. Bereavement Leave: The District allows five days of Bereavement Leave due to the death of persons in the immediate family or any relative living with the employee. Life and Accidental Death and Dismemberment: The District offers Life and Accidental Death and Dismemberment Plan through The Standard. The benefit becomes effective after 30 days of employment on the first of the following month. The District pays the total cost, including dependents. The coverage through The Standard provides a flat amount policy for both Basic Life and AD&D: Class 1: Executives and Board Members covered for $300,000 Class 2: Middle Managers covered for $225,000 Class 3: All other Members covered for $175,000 Deferred Compensation: A Deferred Compensation Plan is available to those who wish to participate. Employees can choose between two different plans. The District offers a matching contribution of up to $1,950 per year. Flexible Spending Account: Employees may contribute to a medical reimbursement account and/or dependent care reimbursement account to pay for unreimbursed medical and/or dependent care expenses with pre-tax dollars. Education Assistance Program: The District encourages employees to enroll in educational programs that will aid them in the performance of their current jobs, or better qualify them for positions that are important to the continued successful operation of the District. An employee can receive up to $5,000 per fiscal year. Holiday Pay: District employees receive 12 holidays per year plus two floater holidays. Long Term Disability: The District