Technical Services Coordinator

Summary

This position assists the Manager of Technical Services and FSQA staff with document and program collection and accuracy. Responsibilities include completing customer requests for standard letters and questionnaires, assisting with specification creation, maintaining documents, tracking compliance, communicating metrics, and assisting with data collection.

Education, Licensure And Experience

• 2 years related experience and/or training
• Strong oral and written language skills
• Good mathematical skills
• Proficient in Microsoft Office (Word, Excel, Visio, Power BI, PowerPoint)
• Experience in data and inventory management systems, especially SafetyChain preferred
• Knowledge of food science, meat and meat processing, quality assurance principles, USDA rules & regulations, and statistics
• Knowledge and understanding of Institutional Meat Purchase Specifications programs and FSIS labeling preferred
• Experience in meat or food industry preferred

Qualifications

• Able to work and make decisions on tasks independently
• Able to prioritize competing demands on time and resources
• Able to work well with others in a fast-paced, dynamic environment
• Able to be respectful, approachable, and team-oriented while building strong working relationships and a positive work environment

Essential Duties and Responsibilities

• Complete all customer requests for each facility, including standard letters, audit requests, and questionnaires
• Assign tasks on SafetyChain related to item and packaging updates
• Create label submissions, track plant completion of verifications, and file all related documents in electronic systems
• Upload plant documents to SafetyChain and Smart Food Safe and communicate and manage completion of expired items
• Assist in specification building and training, track submissions and adherence on all first case runs
• Recap plant quality defects and send weekly reports
• Track and maintain supplier compliance and documentation
• Create and provide reports of key metrics to internal stakeholders
• Aid with data collection including product quality, research, and shelf life
• Data entry for various reporting platforms
• Create users, groups, forms, and manage updates in Safetychain and Smart Food Safe

Supervisory Responsibilities

None