Technical Services and Training Specialist

Key Responsibilities

• Aid in developing, delivering, and maintaining technical training programs for franchise owners, managers, office staff, and service professionals.
• Provide technical guidance and operational support related to pest management, equipment, application techniques, and service quality.
• Support regulatory compliance initiatives, including pesticide licensing, certification requirements, and communication of regulatory updates.
• Assist with evaluating new products, equipment, and service offerings through field testing and performance analysis.
• Collaborate with cross-functional teams to develop service protocols, operational resources, and technical documentation.
• Coordinate technical training events, onboarding activities, and certification programs while maintaining training materials and learning management system content.
• Track training effectiveness and service quality metrics and maintain technical resource libraries and knowledge management systems.

Required Attributes

• Effective communication skills, both verbal and written, across cross-functional teams.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Detail-oriented with a high level of accuracy.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.
• Strong organizational and time management skills.
• Understanding of pest management principles and Integrated Pest Management (IPM).
• Ability to explain technical concepts to a variety of audiences.
• Strong presentation and facilitation skills.
• Customer service focus with a franchise-first mindset.

Education, Experience, & Certifications

• High School Diploma or GED
• 2–4 years of experience in pest management, technical services, training, or operations support.
• Certified pesticide applicator or ability to obtain certification within a specified timeframe.
• An Associate's degree in a related field is preferred.
• Experience in mosquito or general pest management is preferred.
• Experience with Learning Management Systems (LMS) is preferred.
• Experience supporting franchise operations is preferred.