Technical Services Analyst (Biomed)

About the Company

American Vision Partners (AVP) partners with the most respected ophthalmology practices in the country, integrating best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates, and Vantage Eye Center. We operate over 100 eye care centers across Arizona, New Mexico, Nevada, California, and Texas, including 25 ambulatory surgical centers.

At AVP, we value teamwork, exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and rewarding and recognizing our employees.

About the Role

As a Technical Services Analyst, Biomed, you will assist end users with technical issues or questions related to computer hardware or software devices, with a primary focus on biomedical (patient testing) equipment. This role involves troubleshooting and problem resolution, supporting staff and physicians in the use of biomedical testing equipment, systems, computers, and other devices in AVP-operated clinics, surgery centers, and administrative offices. Occasional travel is required.

Responsibilities

• Ensure biomedical testing equipment interfaces with diverse systems, including validation systems, file servers, email servers, application servers, and other specialty software.
• Assist staff with the configuration, setup, installation, and support of biomedical testing equipment, desktops, laptops, other endpoints, and peripheral devices in a network environment.
• Resolve biomedical testing equipment service issues and restore clinical capability as quickly as possible.
• Maintain communication with users regarding the status of service.
• Enter, update, and follow up with service requests in the IT support request/management system.
• Escalate major hardware or software issues and defective products to vendors for service.
• Meet in-person with users to analyze, troubleshoot, and diagnose hardware problems.
• Provide basic training/support in accessing the network and proper use of hardware and software applications.
• Document all work performed and maintain documentation associated with specialty equipment.
• Perform quarterly self-assessments as directed by the Technical Services Supervisor, Biomed.
• Communicate clearly and effectively with colleagues in IT and other departments.
• Complete all job tasks within the rules and guidelines of American Vision Partners policies and procedures.
• Participate in the deployment and training of new or upgraded systems as requested.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required; technical school/A+ certification highly preferred.
• 2+ years of experience supporting Windows and other Microsoft products on various device types.
• 1+ years of experience using or supporting biomedical testing equipment.
• Ability to work independently and be self-motivated.
• Reliable transportation, current driver’s license, and registration required.
• Ability to work over 40 hours a week or weekends if business needs require.

Benefits

• Medical and dental insurance.
• Significant eye care discounts.
• Child care assistance.
• Pet insurance.
• Continuing education funds.
• 401(k) retirement plan.
• Paid holidays, PTO, and sick time.
• Opportunities for growth.