Technical Services Analyst
Position Summary
The Technical Services Analyst provides front-line technical support to the Wisconsin Legislature. The responsibilities of this position include the configuration, installation, and support of all LTSB-issued hardware and software utilized by the Wisconsin Legislature and its service agencies. This includes all Senate and Assembly offices in the State Capitol, as well as the Legislative Audit Bureau, Legislative Council, Legislative Fiscal Bureau, Legislative Reference Bureau, and the Legislative Human Resources Office.
The Technical Services Analyst position hours are typically 8 AM to 5 PM Monday through Friday, with possible coverage beginning at 7 AM and/or ending at 5:30 PM. The analyst also participates in an on-call rotation for providing after-hours support. In addition, late evening support may be required when the Legislature is in session.
Due to the nature of the job responsibilities, this position is primarily in-person. However, there may be some flexibility to work remotely on occasion.
Qualifications
- Excellent customer service and comprehensive troubleshooting skills, including a focus on quick critical thinking in a technical environment, while also demonstrating exceptional written and verbal communication skills.
- Show a great attention to detail and demonstrate a proactive approach to both team duties and independent projects.
- Show initiative, resourcefulness, and the desire to increase technical know-how along with the ability to effectively apply knowledge learned.
- Communicate technical processes to customers of varied technical experience.
- Possess general knowledge of networking, remote access, security, Active Directory, and group policy.
- Be willing and able to function in a nonpartisan environment and be able to operate in a professional manner while working in a highly public setting.
- Be able to lift, deliver and set up computers, monitors, printers, and other equipment, along with the associated cabling and accessories.
Knowledge/Experience
- A formal education in computer science or a related field; professional experience; or a combination of education, experience, and certifications to effectively execute duties upon hire.
- An expert level of knowledge with:
- Current versions of Microsoft Windows and Microsoft Office
- Desktop and laptop configuration, installation, and support
- Printer and scanner configuration, installation, and support
- Presentation and instruction skills, as well as technical training development
- HTML/Web Publishing/CMS services
- ITSM utilization
- Desired areas of knowledge and ability include:
- Mobile-device support
- VoIP phone systems
- Data manipulation (parsing/concatenation/etc.)
- A+, NET+, MCP certification
Salary Information
Minimum salary is $58,000 depending on qualifications and experience, plus excellent state benefits.
How To Apply
We are seeking candidates who are legally authorized to work in the United States and will not require employer visa sponsorship now or in the future. A background check will be conducted on any finalist prior to an offer of employment.
Please send your cover letter outlining your interest in this position and a current resume to LHRO.Employment@legis.wisconsin.gov by Friday, July 24, 2026.
Deadline to Apply
Friday, July 24, 2026.