Technical Services Analyst

Saddle Creek Logistics Services promotes a diverse, friendly, and respectful teamwork environment. Associates have opportunities to enhance skills, build meaningful careers, and enjoy competitive pay and benefits.

Department: Information Services – Technical Services

Location: Fort Worth, TX

Schedule

Monday – Friday, 8 am – 5 pm

Responsibilities

• Provide technical support for all networked devices within a Microsoft environment and cloud services (PCs, printers, servers, VoIP phones, RF barcode scanners, network/communications equipment, Microsoft Office, etc.) both locally and remotely.
• Support application upgrades and business go‑lives with assistance from SME teams.
• Deliver training to end users on general PC use and proper use of in‑house applications.
• Facilitate purchasing of computer hardware and software as needed.
• Maintain detailed documentation of local infrastructure, including software/hardware inventories and copper/fiber wiring diagrams in server rooms.
• Interact with internal users to provide daily support for warehouse management systems, transportation management systems, time & attendance, labeling, reporting, and ancillary applications.
• Follow standard desktop support procedures and perform equipment replacements/upgrades based on product lifecycle or business growth.
• Coordinate and supervise outside service providers (vendors/contractors) as required.
• Apply ITIL framework and best practices.
• Allocate 15 %–25 % of time to work with the Corporate IS team.
• Attend operational/project meetings as needed.
• Travel between multiple sites (up to 25 % of time) and provide off‑hours support.
• Participate in a rotating on‑call schedule.
• Perform other duties as assigned.

Requirements

• High school diploma/GED required; Bachelor’s degree in Information Systems or related discipline preferred.
• Minimum 5 years of experience providing technical support to end users.
• Experience with systems change management processes and ticketing systems.
• Working knowledge of process management and the project management life cycle.
• Industry certifications (CompTIA, Microsoft, Cisco, EXIN/ITIL, IASSC) preferred.
• Experience in multi‑site warehousing/distribution/fulfillment operations, including WMS, scanning and labeling equipment, preferred.
• Experience with business intelligence software and time & attendance systems.
• Strong critical‑thinking, decision‑making, root‑cause analysis, and troubleshooting skills.
• Project management experience preferred.
• Ability to work in ambiguous situations and “learn on the fly.”
• Customer‑focused with high integrity and trust.
• Excellent interpersonal, written, and verbal communication skills.
• Team‑oriented mindset and flexible schedule when business needs require it.
• Knowledge of Warehouse Management (WMS) and fulfillment system applications is a plus.
• Willingness to earn certifications to operate boom, scissor, and forklift equipment for accessing warehouse‑mounted network equipment (on‑the‑job training; not afraid of heights).
• Ability to lift 25 lb.

Benefits

• Medical, dental, vision, HSA, and medical reimbursement.
• Annual bonus eligibility.
• 401(k) match.
• Vacation and holiday pay.
• Employee assistance and identity theft protection.
• Career development and internal promotion opportunities.
• Tuition reimbursement for further education.
• Company‑paid life insurance and short‑term disability.