Technical Service Supervisor 2

About the role

The Technical Service Supervisor 2 is responsible for overseeing the technical service department, ensuring high-quality customer support and service delivery.

Essential Functions

• Oversee the technical service team to ensure efficient and effective service delivery.
• Manage customer relationships, resolving issues and providing technical solutions.
• Develop and implement service strategies to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Train and mentor junior technicians to improve service standards.

Knowledge, Skills, and Abilities

• Strong technical knowledge of Caterpillar products and industry best practices.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities effectively.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.

Requirements

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field.
• Minimum of 5 years of experience in a technical service role, preferably in the construction or industrial machinery sector.
• Proven ability to lead and mentor a team.
• Valid driver’s license and reliable transportation.

About HOLT CAT

HOLT CAT is the largest Caterpillar dealership in the nation, offering a wide range of industrial machinery and services. We are committed to providing exceptional customer support and service, powered by our Values-Based Leadership® approach.