Technical Service Supervisor 2

About the role

HOLT CAT is seeking a Technical Service Supervisor 2 to join our dynamic team. This position is responsible for overseeing the technical service department, ensuring high-quality service delivery, and managing customer relationships.

Essential Functions

• Oversee the technical service department to ensure efficient and effective service delivery.
• Manage and train technicians to maintain high standards of service and quality.
• Resolve complex technical issues and provide solutions to customers.
• Develop and implement service strategies to improve customer satisfaction and retention.
• Collaborate with cross-functional teams to address customer needs and enhance service offerings.

Knowledge, Skills, and Abilities

• Strong technical knowledge of Caterpillar products and industry best practices.
• Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
• Ability to manage multiple tasks and priorities effectively.
• Proficiency in Microsoft Office Suite and other relevant software tools.

Requirements

• Bachelor's degree in Mechanical Engineering, Industrial Technology, or a related field.
• Minimum of 5 years of experience in a technical service or similar role.
• Proven leadership skills and ability to manage a team.
• Valid driver’s license and reliable transportation.

About HOLT CAT

HOLT CAT is the largest Caterpillar dealership in the nation, providing comprehensive sales, service, leasing, and rental solutions for industrial machinery. We are committed to delivering exceptional service and fostering a culture of Values-Based Leadership®.