Technical Service Specialist - Material Handling Equipment

About the role

We are seeking an experienced forklift Technical Service Specialist. Reporting the Director of Service, this position will play a pivotal role in delivering exceptional after-sales service to our valued dealerships.

Responsibilities

• Provide comprehensive technical support to technicians and forklift dealership personnel.
• Conduct onsite forklift troubleshooting and trainings at dealer locations as needed.
• Assist with the development of service policies and procedures.
• Handle customer technical inquiries with professionalism and resolve issues promptly.
• Maintain meticulous records of all repair and maintenance activities.
• Collaborate closely with the sales team to uphold high levels of customer satisfaction.

Qualifications

• 5+ years’ experience in technical aftersales service in dealer workshops, preferably forklift.
• Excellent communication and interpersonal skills.
• Working technical knowledge of forklifts and related equipment.
• Thorough understanding of health and safety regulations.
• Valid driver’s license.

Benefits

• Comprehensive medical, dental, vision, and HSA plans.
• 15 days of PTO plus 9 holidays.
• Performance-based bonuses.
• 401(k) with company match.