Technical Service Representative
About the role
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Field Service Technician to delight our customers.
Responsibilities
- Offer outstanding service to our clients.
- Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
- Use electromechanical skills to repair devices.
- Xerox provides training by certified instructors, as well as online and in-house training.
- A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing