Technical Service Representative

Summary/Objectives

Be the hands-on expert keeping office technology running. This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy.

Responsibilities

• Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
• Perform preventative maintenance and part replacements
• Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
• Provide basic training to end users on hardware functions
• Work independently in the field, while staying connected with your service team
• Keep detailed service records and submit mileage, payroll, and call reports
• Maintain a clean and professional appearance (yourself and your company vehicle)

Work Environment

This role primarily operates in a professional office setting, where you'll regularly use standard office equipment. As a field-based technician, you'll also spend time at customer locations, which may include distribution centers, manufacturing floors, or warehouse environments. These settings can vary in noise level, temperature, and layout, so flexibility and adaptability are key.

Physical Demands

• Must be able to drive long distances to service a device
• Must be able to carry a tool bag weighing up to 30lbs
• Must be able to lift up to 100lbs to assemble some device components
• Must be able to move equipment (machines typically have casters) to access components

Schedule

Full Time, Monday through Friday 8am to 5pm, or 7am to 4pm. Special circumstances may require the need to work late or on a weekend. Occasional travel on weekends for manufacturer training.

Travel

• Daily travel between customer locations
• Occasional travel to attend training or team meetings

Requirements

• High school diploma or equivalent

Preferred Qualifications

• Two-year technical degree
• Prior electrical/mechanical/computer experience

Benefits

• You're not stuck at a desk—you're out solving real problems hands-on
• Every day is different, with new challenges and new customers
• Training and support to keep learning and advancing
• Part of a team that values craftsmanship, service, and reliability