Technical Service Representative

Job Duties And Responsibilities

• Handle customer contacts such as emails, Live Agent Chat & telephone calls to diagnose and repair operational problems.
• Make decisions on warranty related issues regarding Lincoln product.
• Inspire customer with information about our entire product offering.
• Collaborate with Machine R&D, Quality Assurance, Supply Management and Manufacturing personnel to identify, correct and prevent warranty problems.
• Provide a quick, complete, and satisfactory solution to customer issues.
• Contribute to and review troubleshooting and training materials and instructions given to Lincoln field service personnel and customers.
• May conduct repair training classes for service facilities, distributors and customers.
• Perform other functions as assigned by the Customer Service Department management.

Basic Requirements

• A high school diploma or equivalent experience required.
• A bachelor's degree preferred.
• At least 2 years of experience in electronics or electrical repair.
• At least 2 years of previous customer service or technical support experience.
• Bilingual ability preferred, preferably Spanish.

Work schedule

• May include variable work hours.
• Occasional domestic and international travel may be required.

Skills

• Thorough knowledge of, or the ability to learn about, entire product line.
• Demonstrated ability to learn new technology used in the design of new welding machines.
• Exceptional organizational skills.
• Excellent written and oral communication skills.
• Able to make quick decisions and work well with internal and external customers.

Pay

Pay Range: ($63,904.00 - $79,880)

Target Bonus: 10.0%