Technical Service Representative

Responsibilities

• Provide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associates
• Professional point of contact for customer quotes and product sourcing
• Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction
• Timely and accurate reporting

Requirements

• 2+ years proven customer service or sales experience
• Use of proper English grammar, written and verbal
• Able to read / understand technical drawings
• Work independently and as part of a team
• Listening, negotiating, and effective questioning skills
• Able to quickly learn new processes and systems
• High School Diploma or Equivalent
• Able to pass a DOT medical and drug screen
• Industrial rubber products application knowledge (conveyor belting, fabrication, splicing), preferred

Benefits

• Base salary and bonus opportunities
• Comprehensive benefits package including health care, vision, & dental, 401(k) with company match
• Personalized training & development program
• Career development opportunities