Technical Service Representative

Qualifications

Three years of technical support experience assisting customers, technicians, and internal teams with the operation, troubleshooting, maintenance, and repair of equipment. Customer-facing technical support professional with technical issues. Mechanical and electrical troubleshooting, schematics and technical manual understanding, equipment diagnostics, problem solving and critical thinking, computer/service-management software proficiency, knowledge of preventative maintenance and repair procedures. Experience: Equipment/Trucking/Automotive, Service Excellence (ASE) Certification, Manufacturer Training, or other training.

Responsibilities

• Support Curry Supply’s continued expansion within the Service and Warranty department.
• Provide excellent customer service through listening to problem descriptions, determining the service needed, and preparing repair orders.
• Estimate repair cost and seek customer permission to do the work.
• Troubleshoot and diagnose technical problems.
• Guide customers through repairs or solutions.
• Answer technical issues and service interactions.
• Document issues and service interactions.
• Escalate complex problems to engineering