Technical Service Representative

Responsibilities

• Provide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associates
• Professional point of contact for customer quotes and product sourcing
• Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction
• Timely and accurate reporting

Requirements

• 2+ years proven customer service or sales experience
• Use of proper English grammar, written and verbal
• Ability to read / understand technical drawings
• Work independently and as part of a team
• Limited listening, negotiating, and effective questioning skills
• Ability & desire to quickly learn new processes and systems
• HS Diploma or Equivalent
• Ability to pass a DOT medical and drug screen
• Industrial rubber products application knowledge (conveyor belting, fabrication, splicing), preferred

Qualifications

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.