Technical Service Manager - Triple S Flotech
Triple S Flotech is a manufacturer’s representative and factory authorized automation facility for valves engineered to withstand severe applications. Our ADREM™ line of specialty valves is designed for the demanding requirements of the chlor-alkali industry. We pride ourselves on understanding our customers’ processes and providing flow control solutions. Triple S Flotech is also an authorized automation facility for Mogas, L&T, and other valve lines. A subsidiary of FloWorks International LLC, a privately held company located in Houston, Texas.
About the role
The Technical Service Manager, Electric Actuation provides leadership and technical expertise for electric actuation field service operations. This role supports customers, sales, and operations teams by overseeing service execution, troubleshooting technical issues, developing service proposals, and ensuring safe, efficient project delivery.
Responsibilities
- Lead field service activities for electric actuation products and systems.
- Evaluate customer sites and develop scopes of work and service quotations.
- Coordinate field personnel, equipment, and project schedules.
- Provide technical support and troubleshooting for customers and internal teams.
- Partner with sales teams to identify opportunities and deliver technical solutions.
- Review technical drawings, specifications, and project requirements.
- Ensure compliance with safety standards, customer requirements, and company policies.
- Develop and mentor field service personnel while driving continuous process improvement.
Requirements
- 10+ years of experience in electric actuation, automation, controls, or industrial field service operations.
- Prior leadership or supervisory experience preferred.
- Ability to read and interpret engineering drawings, electrical schematics, and technical specifications.
- Strong customer service, communication, and problem-solving skills.
- OSHA, MSHA, or other industry certifications preferred.
Work Environment
This position operates in both office and industrial field environments. Regular customer site visits and travel are required, with overnight travel up to 50% as business needs dictate.
Benefits
- Medical, Dental & Vision Insurance with multiple plan options
- Company-paid Life and Disability Insurance
- 401(k) with company match
- Health Savings & Flexible Spending Accounts
- Supplemental coverage including Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program
- Identity Theft Protection at discounted rates