Technical Service Manager - Modifications (1st Shift)

What you will be doing

• In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager.
• You’ll work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers.
• As a supervisor, you’ll lead a team of technicians within the service center.
• Your responsibilities may include:
• Implementing lean manufacturing processes focusing on the 5S method and coordinating Area Team Development events
• Ensuring work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction
• Overseeing safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment
• Tracking and analyzing shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions
• Assigning and realigning team tasks, providing coaching, conducting evaluations, managing disciplinary actions, and collaborating with team members regarding working conditions and ergonomic opportunities
• Resolving post-delivery issues, addressing Maintenance Visit Performance Evaluation concerns, and ensuring all open issues involving parts or return maintenance are resolved promptly

What you need to be successful

• A&P License is required
• Experience required: Seven (7) years of aircraft maintenance experience OR 5 years aircraft maintenance experience and bachelor's degree in aviation or related field
• A Repairman Certificate/EASA License is preferred
• Experience in aircraft maintenance, service center or customer service is helpful
• The ability to obtain and maintain an airport security badge through the local airport if applicable is required

Why join us

• We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members – now and in the future, beginning day one.
• Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our unique perspectives lead us to be a world-class workforce, helping us develop legendary products.
• We are passionate advocates of aviation, empowering people with the freedom of flight.
• We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one.
• Textron Aviation Inc. must comply with U.S. export control laws and regulations.
• We are committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.