Technical Service Manager Feed Safety and Processing

About the role

KEMIN ANIMAL NUTRITION AND HEALTH – EMENA is searching for a Technical Service Manager Feed Safety & Feed Processing based in Eastern Europe, with approximately 50% business travel.

We are a privately held, family-owned company dedicated to using applied science to improve quality of life. With over 3,000 global employees and operations in 90 countries, Kemin provides specialty ingredients for the feed, food, health, nutrition, beauty, and textile industries.

Responsibilities

• Act as a trusted technical adviser to feed mills, integrators, and strategic customers, supporting them before, during, and after solution implementation.
• Understand customer formulations, raw materials, feed-mill processes, microbiological risks, production objectives, and economic constraints; translate these into tailored, value-driven solutions.
• Partner closely with sales teams and customers to identify challenges, uncover opportunities, and deliver science-based solutions that create measurable value.
• Design, coordinate, and interpret animal and feed trials, translating scientific results into practical recommendations for customers.
• Troubleshoot customer and product technical issues, coordinating support from R&D, Customer Laboratory Services, Kemin Application Solutions, Product Management, and other experts as required.
• Quantify technical and economic impact using customer data, benchmarks, performance indicators, and ROI tools.
• Deliver technical training, customer workshops, presentations, and practical sales enablement that connect science to customer and commercial outcomes.
• Capture field, customer, and competitor insights; use them to support product development, market positioning, innovation priorities, and relevant campaigns.
• Build technical credibility through articles, technical briefs, conferences, webinars, and relationships with universities, laboratories, and key opinion leaders.
• Maintain accurate trial, customer-visit, and project documentation in relevant systems, including agreed actions, owners, and next steps.
• Demonstrate strong ownership, urgency, reliability, and cross-functional collaboration throughout the customer project lifecycle.

Qualifications

• Master’s degree in Animal Science, Animal Nutrition, Veterinary Medicine, or a related discipline.
• Minimum five years of relevant professional experience in feed formulation, feed-mill operations, integrated animal-production operations, or technical service within the feed or feed-additive industry.
• Proven experience working directly with feed mills, integrators, or large animal-production customers and delivering measurable customer success.
• Proven ability to translate scientific knowledge into practical solutions for customers and commercial teams.
• Experience designing, implementing, or interpreting feeding trials, customer trials, or operational validation projects.
• Ability to analyze technical and operational data and translate results into practical recommendations and economic value for customers.
• Excellent communication, presentation, and relationship-building skills.
• Strong project management capabilities and the ability to work independently in an international environment.
• Commercially minded with a customer-focused approach and a passion for delivering value through technical expertise.
• Self-motivated, well-organized, and responsive, with strong planning, problem-solving, and project follow-through.
• Proficiency in English; knowledge of an Eastern European language is considered an asset.
• Willingness to travel approximately 50% across Eastern Europe.
• Track record of customer training, technical publication, or speaking at industry events is a plus.

Benefits

• Competitive salary
• Business car
• Mobile phone
• Annual performance bonus opportunity
• Professional development and continuous learning opportunities
• Access to LinkedIn Learning and Kemin Corporate University
• International and collaborative work environment
• Career growth opportunities within a global organization
• The chance to make a meaningful impact while working with innovative solutions
• A supportive culture that values integrity, teamwork, and continuous improvement