Technical Service Manager

What you will be doing

• In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager.
• You’ll work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers.
• As a supervisor, you’ll lead a team of technicians within the service center.
• Your responsibilities may include:
• Lean Manufacturing: Implement lean processes aiming to reduce waste and improve productivity (focusing on the 5S method) and coordinating Area Team Development events
• Quality Assurance: Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction
• Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment
• Performance Monitoring: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions
• Team Supervision: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities
• Customer Follow-Up: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly

What you need to be successful

• Experience required:
• A&P License is required
• Seven (7) years of aircraft maintenance experience OR 5 years aircraft maintenance experience and bachelor's degree in aviation or related field
• A Repairman Certificate/EASA License is preferred
• Experience in aircraft maintenance, service center or customer service is helpful
• The ability to obtain and maintain an airport security badge through the local airport if applicable is required

Why join us

• Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members – now and in the future, beginning day one.
• 401K company match + additional annual contribution equal to 4% of eligible compensation
• Educational assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
• Flying training bonus program for earning pilot certifications
• Fertility and adoption assistance, along with discounted childcare and planning
• Free financial consultations and guidance
• Explore more benefits here

About the company

• Textron Aviation Inc. must comply with U.S. export control laws and regulations.
• We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one.
• We are passionate advocates of aviation, empowering people with the freedom of flight.
• We are a global leader in private aviation, providing opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career.