Technical Service Manager

Job Scope

The Technical Service Manager is responsible for leading the Technical Service and Applications Engineering organization supporting the TPU and liquid polyurethane elastomers business across the Americas region. This leadership role provides strategic and technical direction for customer support, application development, product validation, and commercialization activities while driving business growth, customer satisfaction, and market expansion. The position works closely with Sales, Marketing, Manufacturing, R&D, Quality, Supply Chain, and customers to develop innovative solutions and ensure successful deployment of Huntsman technologies.

Qualifications

• Bachelor's degree in Polymer Science, Plastics Engineering, Chemistry, Chemical Engineering, Materials Science, Mechanical Engineering, or a related technical discipline.
• Minimum of 8 years of experience in technical service, applications engineering, product development, manufacturing support, or related roles within the polymer or elastomer industry.
• Minimum of 3 years of leadership and people management experience.
• Experience leading customer-facing technical service, application development, product validation, and field trial activities.
• Strong knowledge of thermoplastic polyurethane (TPU), elastomers, thermoplastics, polymer processing, and application development.
• Experience with extrusion, injection molding, compounding, film and sheet production, or related processing technologies.
• Proven ability to troubleshoot manufacturing, product performance, process, and quality issues.
• Experience supporting customer technical trials, product commercialization, and new business development activities.
• Strong project management and cross-functional leadership experience.
• Excellent communication, presentation, and customer relationship management skills.
• Able to travel approximately 25–40% domestically and internationally as business needs require.

Skills and Knowledge

• Strong technical leadership capabilities.
• Customer-focused mindset with the ability to build and maintain strategic relationships.
• Excellent analytical problem-solving and troubleshooting skills.
• Strategic thinking and business acumen.
• Ability to lead and develop high-performing technical teams.
• Strong project management and organizational skills.
• Ability to influence and collaborate effectively across multiple functions and organizational levels.
• Innovation-oriented approach with a focus on continuous improvement.
• Strong verbal, written, and presentation communication skills.
• Results-driven with a proactive and solution-focused mindset.
• Ability to manage multiple priorities and complex projects simultaneously.

Preferred Qualifications

• Direct experience within the TPU industry.
• Master's degree in a relevant technical discipline.
• Experience managing technical teams across multiple locations.
• Knowledge of automotive, industrial, footwear, wire and cable, film and sheet, and specialty TPU applications.
• Six Sigma, Lean Manufacturing, or equivalent continuous improvement certification or experience.
• Experience with global customer support models and international technical collaboration.
• Experience leading product commercialization and market development initiatives.
• Advanced knowledge of polymer processing technologies and application engineering principles.