Technical Service Manager

About the role

Location: Scene 75 Dayton, OH | Position Type: Full Time

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact. Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave. As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long-term career, there’s a spot for you here. Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone’s contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond. If you’re service-minded, motivated, and ready to be part of something fun and meaningful, we’d love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day.

The Technical Service Manager will oversee technology and maintenance at the park. They will be a self starter who has experience with electro-mechanical, equipment maintenance, and troubleshooting. Successful candidates will be talented individuals who are lifelong learners and fantastic problem solvers. The right member of our team will have not only technical aptitude, but also be someone with exemplary customer service to make sure every guest leaves happy.

Responsibilities

• Supervise Maintenance Techs to ensure assigned tasks are effectively addressed
• Meet regularly with staff to provide supervision and ensure open communication
• Ensure compliance with state, federal, and other regulatory agencies
• Provide continuous training and development of the tech and maintenance team
• Determine schedules for maintenance staff to ensure appropriate coverage and to expedite work
• Oversee, clean, and be responsible for multiple attractions including Coasters, Virtual Reality Systems, Laser Tag, Simulators, and more
• Order all parts following budgets
• Assist techs on major escalated issues
• Work with senior leaders to develop training programs
• Assist with POS systems, projectors, and other building equipment
• Ensures daily