Technical Service Lead Coordinator

Troubleshooting Mechanical and Electrical Issues

• Provide technical support via phone, email, and web-based systems
• Document all customer interactions, complaints, and resolutions in FDA-compliant systems
• Create and manage service requests, work orders, and service parts orders
• Track and update service activities through approved contact management systems
• Cook up parts replacement and returns for engineering analysis
• Interface with engineering, service logistics, and sales for technical issue resolution

Qualifications

• High school diploma or equivalent required
• 2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools (or equivalent education, military, or hands-on experience)
• Experience providing technical support in a help desk, service, or field support environment
• Experience documenting service activity and managing requests in ticketing or case management systems
• Experience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurations
• Experience supporting medical devices or working in a regulated environment preferred
• Experience using diagnostic equipment such as voltmeters and basic hand tools preferred

Benefits

The estimated base salary for this position is $60,000 - $82,500. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors.

Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.