Technical Service Engineer (f/m/x) - Switzerland (AT or DE based)

We have revolutionized allergy diagnostics and operate in over 90 countries with diagnostic products and patented technologies that clarify allergies in a single step—for humans and animals alike. Our highly specific diagnostics enable rapid patient care, improve quality of life, support personalized treatment, advance research, and reduce healthcare system burdens.

About the role

• Perform regular maintenance and repair work on laboratory equipment and systems to ensure optimal performance and extended service life
• Diagnose and analyze technical faults in devices and systems, troubleshoot, and carry out necessary repairs
• Install and commission new equipment, including training laboratory personnel on proper use and operation
• Provide technical assistance and advice to customers to ensure high service and satisfaction levels
• Accurately document all work, including service reports and technical documentation
• Manage procurement, replacement, and stock of spare parts as needed
• Ensure all equipment meets relevant quality standards and compliance regulations
• Coordinate delivery and installation of equipment to laboratories or medical practices
• Support the sales team at national trade fairs and congresses, and collaborate closely with sales colleagues

Requirements

• Completed training in electrical engineering, medical technology, mechatronics, or a comparable technical qualification
• Proven experience in maintenance and repair of laboratory diagnostic equipment, ideally in medical technology or laboratory sectors
• Strong technical aptitude with the ability to quickly understand and diagnose complex systems
• Self-motivated, solution-focused approach with a high degree of personal initiative
• Excellent communication skills for client engagement and team collaboration
• Willingness to travel extensively across Switzerland and southern Germany, and flexibility to support various customer sites
• Solid IT proficiency, including MS Office, service software, and experience with laboratory or practice information systems

Qualifications

Ideally located in the Freiburg (DE) or Vorarlberg (AT) region.

Benefits

• Permanent full-time position (40 hours per week) with flexible working hours and long-term security
• Attractive compensation package including competitive salary, car allowance, and additional health insurance
• Innovative work environment within a dynamic, fast-growing company with modern structures
• Support for further training and professional qualifications
• Motivated, supportive team and positive working atmosphere
• Up-to-date IT tools and technology to support your work effectively