Technical Sales Support With Program Manager

About the role

The Technical Sales Support - Program Manager bridges the gap between customers, sales teams, engineering, and project delivery. This role provides technical and commercial support during the sales process, manages customer programs from opportunity through execution, and ensures successful delivery by coordinating cross-functional teams.

Responsibilities

• Support the sales team by providing technical solutions and product expertise during customer engagements.
• Analyze customer requirements and develop technical proposals, presentations, and solution recommendations.
• Cook up with engineering, product management, operations, and manufacturing teams to ensure solution feasibility.
• Manage customer programs from quotation through project execution and delivery.
• Develop project plans, schedules, milestones, and risk mitigation strategies.
• Lead customer meetings, technical reviews, and program status updates.
• Prepare cost estimates, pricing inputs, statements of work (SOWs), and technical documentation.
• Monitor project timelines, budgets, and deliverables to ensure successful execution.
• Identify project risks and proactively implement corrective actions.
• Support contract review, change management, and issue resolution.
• Maintain strong customer relationships and ensure high levels of customer satisfaction.
• Collaborate with internal teams to improve processes, delivery performance, and customer experience.
• Prepare regular management reports, KPIs, and program performance metrics.

Requirements

The ideal candidate combines technical expertise, program management skills, and customer relationship management to drive business growth and customer satisfaction.

Qualifications

• Proven experience in technical sales and program management.
• Strong understanding of software development lifecycle and product management principles.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience working in a remote or hybrid environment.
• Strong analytical and problem-solving skills.
• Ability to build and maintain strong relationships with clients and internal stakeholders.

Skills

• Technical expertise in relevant fields.
• Program management and project coordination skills.
• Customer relationship management and negotiation skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite.

Benefits

Rootshell Enterprise Technologies Inc. offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

The position is remote and flexible.

Contact

To apply, please submit your resume and current location along with full contact information to Naveen@rootshellinc.com.