Technical Sales Representative
About the role
As a member of the Sales Team at OnLogic, you will be a critical entry point for our varied customer base to start and/or continue their engagement with a global technology company. We are not a one size fits all shop; our customers have very different application needs, and no one system works for all. You will use your critical listening skills to focus on qualifying and uncovering new business while identifying how our hardware will best support their program deliverables. Successful candidates will thrive in a fast paced, goal-oriented and organized environment and have the natural curiosity to find the right solution for our customers. You will be an integral part of our consultative sales methodology. This is a full-time position that will be onsite at either our South Burlington, VT or Cary, NC office. Our Sales & Marketing team is a collaborative crew of digital marketers, creative storytellers, revenue drivers, and account strategists dedicated to positioning OnLogic as the first choice in edge computing and helping customers make the impossible possible. Together, they build demand, fuel growth, and champion the customer experience across every touchpoint. From creative campaign development and ecommerce management to strategic account growth, complex solution selling, and partner co-sell motions, this team bridges brand awareness with high-impact revenue generation and scalable sales operations.
Responsibilities
- Managing and responding to inbound engagements via phone and email
- Acting quickly to resolve customer issues as they arise
- Communicating interdepartmentally to improve OnLogic's immediate and long-term customer experience
- Driving customer satisfaction by collecting feedback about their purchasing journey
- Working closely with our operations teams to maximize efficiency in responding to inbound inquiries
- Managing and advocating for online orders that need special attention in order to ship
- Pre-qualifying and escalating promising leads quickly and accurately
- Recommending OnLogic hardware and services based on a customer's specific technical requirements
Requirements
- Prior experience in sales and customer service; a bachelor's degree is a plus
- Entrepreneurial-minded with a strong drive and desire to be part of a rapidly growing business
- Demonstrated ability to thrive in a fast-paced work environment with shifting priorities
- Demonstrated ability to creatively and independently solve problems, while discovering where and why they originated
- Demonstrated ability to excel in a collaborative, team-based environment
- Professional and upbeat telephone voice, strong probing skills, and persistent and persuasive without being aggressive
- Competency in using note taking software and other administrative applications
- Experience using a CRM or other sales related software is a plus
- Experience with computers or with selling a highly technical product is a plus
- Ability to work in the U.S. without visa sponsorship
Qualifications
- Passionate about technology's ability to solve complex problems
- A curious, natural, and creative problem solver who learns new processes quickly and efficiently
- A lifelong learner who thrives in a goal-oriented team environment
- Exhibits a strong sense of ownership, urgency, and drive
- Customer-focused with an ability to build and maintain a rapport
- Self-motivated but team-oriented individual who embraces OnLogic's Core Values
Benefits
- Comprehensive Benefits package
- 401k Plan with 3% Employer Contribution
- Annual Profit Share Bonus
- Paid Maternity & Paternity Leave
- Short & Long Term Disability
- Opportunity to Participate in our Employee Stock Purchase Plan
- Personal development plan created to help you (and us) grow
Pay
The salary range for this role is $55,000 to $60,000. Final compensation is determined based on discussions with applicants and their experience in similar roles.
Schedule
This is a full-time, onsite position located at either our South Burlington, VT or Cary, NC office.