Technical Sales Representative

Kansas City, Missouri, United States

About the role

The Technical Sales Representative serves as the primary liaison between Pratt Industries and assigned customers not associated with a local sales representative. This role focuses on maintaining strong customer relationships, identifying process improvements, and collaborating with internal teams to enhance customer satisfaction and operational efficiency.

Responsibilities

• Conduct on-site visits at mutually agreed-upon timeframes to assess customer needs and provide solutions.
• Act as the main point of contact, communicating customer concerns and issues to the Pratt facility.
• Investigate opportunities to improve processes, including:
  • Enhancing material shipping methods.
  • Redesigning materials to improve run-ability or reduce costs.
  • Increasing customer or Pratt line efficiency.
• Collaborate closely with Customer Service Representatives (CSRs) on new items and overall customer activity.
• Join local Sales Representatives to review customer production lines.
• Support Quality Assurance (QA) Manager in complaint resolution.
• Work closely with the production team and Project Manager.
• Lead Pratt projects impacting customers.

Requirements

• High school diploma or GED.
• Valid driver’s license and safe driving record.
• Minimum of five years of outside sales experience or related experience with college coursework.
• Frequent travel to customer locations.
• Proficiency in Microsoft Excel and PowerPoint; ability to collect data and generate reports.
• Excellent verbal and written communication abilities; capable of presenting effectively to groups.
• Ability to perform basic arithmetic operations and calculate rates, ratios, and percentages.
• Strong problem-solving skills and the ability to apply common sense understanding to carry out instructions.

Preferred Qualifications

• College degree, preferably in graphics or packaging.
• Experience in the corrugated box industry.
• Knowledge of production processes, quality standards, design, and customer interaction.

Physical Requirements

• Ability to stand, walk, talk, and hear regularly.
• Occasionally required to use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Regular exposure to moving equipment in the work area.
• Occasional exposure to wet and/or humid conditions, along with hot and cold temperatures depending upon the season.
• The noise level in the work environment is usually loud.