Technical Sales Representative

About Us

Krayden Inc. is a leading, technical distributor that partners with the industry’s premier suppliers to deliver engineered solutions, customized support, and best-in-class responsiveness to our customers. We supply specialty engineered solutions from premier suppliers that enable our customers to push the envelope of innovation. We provide technical knowledge and best-in-class customized support to engineers and buyers of CM’s/OEM’s. We have created a global distribution network to assist customers in delivering on their desired outcomes.

We have an exciting opportunity for a Technical Sales Representative to support our North/South Carolina territory. TSRs are individuals dedicated to finding, developing, and growing both new and existing customers in their territory. This also includes inter-territory support, management, and relationship building of all accounts with multi-territorial locations. TSRs are vital members of the dynamic Sales team at Krayden Inc., whose foundation is anchored on teamwork, integrity, accountability, and a “can-do” attitude. This role requires exercising independent judgment to perform the responsibilities summarized below.

This position is local to the Greater Fayetteville & Charleston area. Relocation assistance is not available at this time.

Responsibilities

• Outbound communications to customers and prospects to identify needs and provide Krayden’s solutions, including interacting with both purchasing and engineering.
• Troubleshoot complex customer problems, inquiries, and service requests.
• Respond to requests for proposals/quotes, regional referrals, blanket order requests, and large order pricing/discounting.
• Utilize customer profile data (SIC Codes, NAICS Codes, history, geographic region, etc.) to target accounts with the greatest potential and match business fit with Krayden.
• Probe customer/prospect needs to uncover sales opportunities.
• Build brand awareness and promote Krayden’s products and services.
• Retain sales in assigned accounts.
• Develop and implement Account Plans/campaigns to identify additional business with past purchasers as well as new accounts to penetrate and secure a greater share of customers' supply needs.
• Coordinate and execute special product offerings in conjunction with product managers to increase sales and vendor support.
• Partner with Marketing, Tech Support, and other departments to develop and implement strategic marketing campaigns within the territory.
• Routine sales travel to visit new and existing customers and attend relevant trade shows.
• Attend Krayden and supplier-sponsored training.
• Identify and properly qualify new business opportunities using available resources.
• Execute timely preparation of all expense reports, budgets, and other reports as requested by Krayden Managers, customers, and suppliers.
• Perform duties in accordance with AS/ISO and applicable accounting procedures and regulations.

Qualifications

• 5+ years of industry experience; Chemical Manufacturing or Distribution preferred.
• Industry experience or knowledge in Electronics, Aerospace, Transportation, Adhesives, or Contract Manufacturing is highly desirable.
• Proven experience driving successful sales results (sales growth year over year, improved customer retention, quantifiable business results, etc.).
• Proven results (quantifiable, definitive plan, execution, and results) in providing value-added service to customers.
• Strong PC and computer software experience (Microsoft Word, Outlook, Excel, PowerPoint, and CRM Software).
• Excellent communication skills (verbal and written).
• Strong analytical and discerning skills.
• Exceptional listening and probing skills.
• Ability to lead, motivate, and direct the work of others.
• Ability to work effectively under pressure in a fast-paced environment.
• Background/knowledge of industrial distribution or chemical manufacturing is a plus.

Benefits

Krayden offers a competitive employee-focused benefits package which includes:

• Medical, Dental, Vision Care, and Life insurance.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• 401(K) Retirement Plan.
• Aflac Insurances and much more.